Shienalyn Vaughn
Cookeville,TN
Summary
Dedicated Dental Assistant skilled in active listening, critical thinking, and problem-solving. Committed to enhancing patient experience and streamlining processes for improved patient satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Representative
TPG Telecom
Manila, Philippines
04.2015 - 08.2016
- Resolved customer inquiries efficiently through phone and chat support.
- Provided product information and technical assistance to enhance user experience.
- Collaborated with team members to streamline issue resolution processes.
- Documented customer interactions accurately in CRM system for future reference.
Customer Service Representative
Omniglobe International
Manila, Philippines
02.2012 - 03.2013
- Assisted in training new representatives on customer service protocols and tools.
- Identified recurring issues and contributed to developing solutions for improved service delivery.
- Maintained knowledge of current promotions and services to effectively address customer needs.
- Handled escalated complaints professionally, ensuring customer satisfaction and retention.
Customer Service Representative
One World Telecom
Manila, Philippines
10.2011 - 01.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Human Resources Specialist
The Resource Group
Manila, Philippines
06.2011 - 10.2011
- Managed recruitment processes, enhancing candidate experience and streamlining hiring timelines.
- Developed onboarding programs, fostering employee engagement and retention from day one.
- Administered employee benefits programs, ensuring compliance with regulations and guidelines.
- Facilitated training sessions, improving workforce skills and promoting professional development.
Education
Bachelor of Science - Information Technology
STI College
Tagbilaran City, Bohol, Philippines05-2011
Diploma - Dental Assistant
Genesis Career College
Cookeville, TN09-2026
High School Diploma -
Leonides S. Virata Memorial School
Palawan, Philippines04-2007
Skills
- Active listening
- Critical thinking
- Ability to work in a team
- Can work under pressure
- Computer proficiency
- Administrative support
Certification
Basic Life Support
Languages
English
Full Professional
Timeline
Customer Service Representative
TPG Telecom
04.2015 - 08.2016
Customer Service Representative
Omniglobe International
02.2012 - 03.2013
Customer Service Representative
One World Telecom
10.2011 - 01.2012
Human Resources Specialist
The Resource Group
06.2011 - 10.2011
Diploma - Dental Assistant
Genesis Career College
Bachelor of Science - Information Technology
STI College
High School Diploma -
Leonides S. Virata Memorial School