Shiffon Thompson
Arlington,TX
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at United Security INC. Skilled in effective communication and Microsoft Windows, excel in optimizing workflow and fostering professional relationships. Achieved significant reductions in operational costs and improved service delivery standards, underscoring a commitment to excellence and results.
Overview
2
2
years of professional experience
Work History
City Carrier Assistant
Postal Service
03.2024 - 06.2024
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages by USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Distributed mail on foot to residences and businesses, delivering to approximately [80] customers per shift.
Associate
Amazon
11.2023 - 04.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Assistant Operations Supervisor
United Security INC
12.2021 - 05.2023
- Streamlined operations by implementing efficient workflow processes and procedures.
- Monitored and promoted safe work environment through process adherence.
- Improved customer satisfaction by ensuring timely order fulfillment and addressing issues promptly.
- Coordinated staff scheduling, maximizing efficiency while minimizing overtime expenses.
- Coordinated merchandising, promoted new products, and increased brand awareness.
- Reduced operational costs through effective inventory management and waste reduction initiatives.
- Conducted team meetings and forums to share information.
Education
Bachelor of Arts - Education
Southern New Hampshire University
Hooksett, NH01.2027
Skills
- Issue Reporting
- Relationships and rapport
- Truck loading
- Vehicle maintenance knowledge
- Microsoft Windows
- End-Of-Run Report (EOR)
- Incident Reporting
- Effective Communication
- Stress Tolerance
- Professionalism
Timeline
City Carrier Assistant
Postal Service
03.2024 - 06.2024
Associate
Amazon
11.2023 - 04.2024
Assistant Operations Supervisor
United Security INC
12.2021 - 05.2023
Bachelor of Arts - Education
Southern New Hampshire University
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