Shikha Patel

• Worked with customers, functional and technical team to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution on Salesforce Platform.
• Worked on Data Migration and Implementation of Conga CLM
• Delivered front-end and back-end architecture and functionality by translating development requirements.
• Assisted in pre-sales support by rapidly prototyping new data processing capabilities to confirm integration feasibility into existing system
• Extensively worked on Flows.
• Participated on CPQ training.
• Investigated use of chatGPT integration with Salesforce. Used chatGPT to assist in development.

• Led end-to-end implementation of project focusing on Org Migration of existing org, License Migration of portal licensed users and Lightning Migration.
• Designed and Developed Data Migration Plan for org-to-org migration using Azure Data Factory.
• Managed, monitored and maintained salesforce environments, releases, overall org health, backup and recovery plans, best practices and versioning processes.
• Planned and led migration of Workflows to Flows
• Managed entire development team of more than 10 developers including off-shore developers.
• Planned and executed minor projects like migration of SSO from Oracle to Azure, Upgrading Domains, Implemented JWT Authorization in all existing Integration, etc.
• Built and managed relationship with Business Stakeholders
• Increased adoption by with inclusion of new features in new releases and thus improving business value.
• Worked on Service Cloud, Community Cloud and Knowledge Articles.
• Designed and Implemented Trigger framework to improve performance.
• Managed releases and Worked on AppExchange Apps - SKUID and SDOC etc.
• Worked with Release Management team to implement Devops process to manage releases in Salesforce for multiple teams.

• Experience with complex implementations on Force.com platform
• Led entire Data Migration project from Siebel to Salesforce. Planned, Designed technical solutions and executed activities for Data Migration. Developed data mapping files, CLI batch scripts and batch Apex Classes for entire migration.
• Managed offshore development team by providing support/ clarification and obtain status on daily basis
• Hands on experience in Lightning Component, Apex Code, Visual Force, etc.
• Experience in CI/ CD using Jenkins and Github.
• Developed custom multi-step Approval Process for Customer Portal
• Investigated new salesforce new features to design, select, implement and use administrative information systems effectively.
• Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
• Involved in data testing and data cleaning activities.
• Created and worked on customization of reports and dashboards. Also, created multiple apex based reporting.
• Experience working with large data volumes.

• Wrote and maintained technical and functional specifications to document requirements.
• Involved in analysis, design, development and implementation of Force.com applications. Also, handled production support and enhancement tickets.
• Apex Code and visual force development for various functionality. Also, extensively worked on Javascript and Jquery UI components like Autocomplete, Data Picker etc along with Visual force to improve User Experience. Worked extensively on Apex test Classes.
• Developed custom solution based on requirement using OOB functionality.

Taught under graduates in the area of Finance. Performed task related to student admission, transfer and graduation.

Managed financial accounts for new and existing clients. Provided trade support and settlement on all financial trades.

Dealt and interfaced with client regarding execution of trades and placing orders. Worked on BSE and NSE terminals.