Shikiba Ghaffari
Dedicated customer service representative with strong communication and problem-solving skills. Proven ability to manage high-stress situations while ensuring customer satisfaction.
Results-driven customer service professional with extensive experience in coordinating team efforts and enhancing operational efficiency. Notable strengths in time management and leadership, committed to delivering outstanding service and fostering teamwork.
Dynamic customer service representative adept at managing diverse passenger needs in fast-paced environments. Recognized for exceptional teamwork and critical thinking skills, ready to contribute to enhanced customer experiences and operational success.
Work History
Customer Service Representative
9 Months- Coordinated check-in procedures for passengers, verifying documentation and assisting with baggage handling.
- Supervised gate activities, coordinating boarding to enhance process efficiency.
- Coordinated efforts in the baggage room to accurately track, load, and offload bags, ensuring smooth airport operations.
- Conducted regular inspections and assessments of aircraft and ramp security measures to maintain operational integrity.
- Assisted customers with inquiries, providing accurate information and solutions.
- Processed ticketing transactions efficiently through proprietary software systems.
- Collaborated with team members to resolve issues, ensuring seamless service delivery.
- Handled customer complaints with professionalism, striving for satisfactory resolutions.
- Provided training support to new staff on customer service protocols and procedures.
- Adapted quickly to changing situations and customer needs in a fast-paced environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
1 Year 6 Months- Providing direct support and guidance to passengers at Terminal D, DFW Airport.
- Assisting passengers by answering questions and facilitating smooth travel.
- Maintaining order and helping manage passenger flow in the terminal.
- Offering multilingual assistance in English, Dari, and Pashto to diverse travelers.
- Maintained up-to-date knowledge of services offered to enhance customer interactions.
Package Handler
2 Months- Sorting used mobile phones using computer systems.
- Packaging items into Clear and Non-Clear categories.
- Scanning packages and relocating them to designated areas.
- Assisting in organizing and managing packages accurately and efficiently.
Canvasser
1 Month- Assisting in organizing and managing packages accurately and efficiently.
- Encouraging civic engagement by answering questions and helping people understand the importance of voting.
- Distributing flyers and campaign materials while maintaining a respectful and professional attitude.
- Collecting feedback and reporting key concerns from the community to campaign coordinators.
- Helping increase voter turnout in targeted neighborhoods.
Education
High School Diploma
Skills
Certification
Recurrent Security Awareness v.2026
Recurrent SMS v.2026
Recurrent Ramp Safety v.2026
Recurrent Passenger Privacy v.2026
Recurrent Human Factors v2.2026
Recurrent DG CBTA Function 7.5 for Passenger Handling v.2026
Passenger Boarding Bridge v.2026
DHS Blue Light Initiative
Hallmark Aviation New Hire Final Exam
Initial Security Awareness v.2025