SHIKINA MATTHEWS
Ridgewood,United States
Summary
To work in dynamic environment where I will be able to use expertise in management and field operations to manage co-workers and equipment while strictly adhering to safety and quality standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
City Parking Equipment Service Worker
New York City Department Of Transportation
New York, NY
09.2021 - Current
- Assist with internal operations such as preparing coin canisters and preparation of keys for following day's assignments.
- Ensure all rules are adhered to such as proper use of city owned vehicles, and use of PPE gear.
- Established accurate reporting and documenting meter defects report.
- Observe and report field conditions to immediate supervisor.
- Securely retrieve 90 TO 100 pots of revenue from city parking meters throughout five boroughs.
- Followed instructions from supervisor regarding daily job tasks and duties.
Carpenter Apprentice
AJD Construction LLC
Queens, NY
05.2019 - 03.2020
- Performed, installed and repair lighting fixtures using torch, pipe cutter, pipe wrench, channel lock, screw driver.
- Install fixtures such as electrical devices.
- Installed and repair lighting fixtures using pliers, screw gun, screw driver, wire cutter, and pliers.
- Assisted with movement of materials and equipment to job sites.
Department Supervisor
The Home Depot Inc
New York, NY
04.2016 - 04.2019
- Trained new employees on overall company and department specific policies and procedures.
- Oversaw employee performance, corrected problems, increased efficiency to maintain productivity targets.
- Managed team of 20 employees, delegated task ensure each employee was held accountable for completed delegated tasks.
- Coach employees, trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Wrote out weekly schedules to ensure proper coverage was maintained.
- Maintain stock of items, cleanliness, organization provided excellent customer service.
Client Services Manager
Dow Jones / Fox News
New York, NY
04.2011 - 02.2015
- Skilled operation manager with solid experience managing all levels of multiple projects including budgeting and administration.
- High - performing manager with 7 years of experience in mail industry.
- Dedicated to continuous process improvement face of rapidly evolving and changing markets.
- Experience office manager with strength in managing multiple projects simultaneously and fostering cohesive staff.
- Dedicated operations manager demonstrating effective leadership in all aspects of job.
- Extremely- result- oriented and proactive in addressing and resolving problems.
- Enthusiastic team player with strong work ethic and advance complex problem solving skills.
CSA Mail Clerk
Dow Jones
New York, NY
04.2008 - 04.2011
- Centralize domestic and international shipping of documents and important packages.
- Secure web based shipping system that enables multiple employees, spread across campus type environment.
- Distributing and dispatching mail, fax transmission, parcel post, and express items.
- Billing handle for Staples account, Fed EX domestic, International and manual record keeping.
- Work with Campus Ship, Pitney Bows and Arrival system.
- Responded to 20 TO 30 customers request via telephone and e-mail.
- Copied, logged and scanned supporting documentation.
Education
Science
High School For Environmental Studies
New York, NY06.1996
Skills
- POS system knowledge
- Staff training and development
- Customer service - oriented
- Outstanding interpersonal skills
- Decision- making
- Inventory management
- Up- selling techniques
- Excellent communication skills
- Sales experience
Certification
License new york state child care provider.
Timeline
City Parking Equipment Service Worker
New York City Department Of Transportation
09.2021 - Current
Carpenter Apprentice
AJD Construction LLC
05.2019 - 03.2020
Department Supervisor
The Home Depot Inc
04.2016 - 04.2019
Client Services Manager
Dow Jones / Fox News
04.2011 - 02.2015
CSA Mail Clerk
Dow Jones
04.2008 - 04.2011
Science
High School For Environmental Studies
License new york state child care provider.
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