Shikira Gilbert
Manvel,TX
Summary
Motivated and detail-oriented individual possessing excellent problem-solving skills with a keen interest in the energy sector. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Passion for building relationships, cultivating partnerships and growing business needs.
Overview
8
8
years of professional experience
Work History
Salon Owner/Operator
Self-employed
Houston, TX
01.2021 - Current
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Organized and scheduled appointments for clients using software systems.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Created marketing strategies to increase clientele and expand the business.
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Performed scalp treatments to improve hair health and texture.
- Collaborated with other professionals in the beauty industry.
- Trained new staff members on salon policies and procedures.
Assistant Store Manager
Old Navy
Sugar Land, TX
01.2017 - 01.2021
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Organized weekly meetings with department heads to review progress on key objectives.
Education
Texas Southern University
Houston, TXPaul Mitchell The School - Houston
Houston, TXSkills
- Staff Development
- Effective Communication
- Operations Management
- Employee Training
- Appointment Scheduling
- Staff Management
- Financial Oversight
- Business Forecasting
Timeline
Salon Owner/Operator
Self-employed
01.2021 - Current
Assistant Store Manager
Old Navy
01.2017 - 01.2021
Texas Southern University
Paul Mitchell The School - Houston
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