SHIKIRA LANE
Data Coordinator II
Tulsa,OK
Summary
Strong verbal and written communication skills to effectively interact with customers, listen attentively to their needs, and convey information clearly and concisely. The ability to understand and empathize with customers' concerns or frustrations, remaining calm and patient even in challenging situations. A knack for identifying customer issues, analyzing problems, and finding appropriate solutions promptly and efficiently. Being flexible and adaptable to different customer personalities, preferences, and situations, and adjusting communication or problem- solving approaches accordingly. Over 15 years work experience.
Overview
7
7
years of professional experience
Work History
DATA COORDINATOR II
HIRERIGHT, LLC
03.2022 - Current
- FCRA
- Coordinated the processing of medical and drug test screenings for a high volume of customers, ensuring accuracy, completeness, and compliance with relevant laws and regulations
- Conducted thorough quality assurance checks on all reports prior to release to ensure accuracy and completeness, and resolved any issues or discrepancies in a timely manner.
DATA COORDINATOR I
HIRERIGHT, LLC
01.2021 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE I
HIRERIGHT, LLC
02.2020 - 01.2021
- Responded to a high volume of customer inquiries via phone, email, and chat, providing timely and accurate information on background screening reports, policies, and procedures.
- Consistently met or exceeded established service level agreements and quality assurance standards, maintaining a customer satisfaction rating of over 90%.
TRAVEL CONSULTANT
ALORICA
08.2019 - 11.2019
- Provided expert guidance to customers on travel planning, including flights, hotels, car rentals, and vacation packages, while ensuring maximum customer satisfaction and meeting all established service level agreements
- Maintained a high-volume workload, processing up to 50 customer inquiries per day, while consistently exceeding sales targets and achieving high quality assurance scores
- Processed background screening reports for a high volume of customers, ensuring accuracy, completeness, and compliance with relevant laws and regulations
- Demonstrated proficiency in the use of HireRight's proprietary software and systems, as well as the ability to multitask and navigate complex data entry tasks with ease.
CUSTOMER ADVOCATE I
BLUE CROSS BLUE SHIELD
09.2018 - 03.2019
- Responded to customer inquiries regarding health insurance coverage, claims, and benefits via phone, email, and chat, providing accurate information and resolving issues in a timely and professional manner
- Assisted customers with a variety of requests, including policy changes, billing inquiries, and claims status updates.
REPRESENTATIVE
US CELLULAR, WIRELESS NUMBER PORTABILITY
08.2016 - 08.2018
- Worked in a fast-paced environment, processing wireless number port requests from customers who wished to transfer their phone numbers from other carriers to US Cellular
- Successfully completed an extensive training program to learn the technical and regulatory aspects of the WNP process, as well as the company's policies and procedures.
Education
High School Diploma - undefined
Palestine High School
Skills
- SUMMARY
- Personable and dedicated professional
- With extensive experience Solid team
- Player with upbeat, positive attitude and
- Proven skill in establishing rapport with
- Clients Motivated to maintain customer
- Satisfaction and contribute to company
- Success Articulate, enthusiastic and
- Results-oriented with demonstrated
- Passion for building relationships
- Cultivating partnerships and growing
- Businesses
- Customer Service-Oriented
- Multitasking & Prioritizing
- De-escalation Techniques
- Data Entry and Database Software
- Skilled Collaborator
- Critical Thinking
- Computer & Software Skills
- Verbal & Written Communication
- Time Management
- Research and Data Analysis
- Efficient and Detail-Oriented
- Documentation and Reporting
- Background Screenings
- Quality Assurance
- Claims Processing
- SalesForce
- Technical Support
- Email & Live Chat Support
- Resource Allocation
- Project Coordination
- Case Management
Timeline
DATA COORDINATOR II
HIRERIGHT, LLC
03.2022 - Current
DATA COORDINATOR I
HIRERIGHT, LLC
01.2021 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE I
HIRERIGHT, LLC
02.2020 - 01.2021
TRAVEL CONSULTANT
ALORICA
08.2019 - 11.2019
CUSTOMER ADVOCATE I
BLUE CROSS BLUE SHIELD
09.2018 - 03.2019
REPRESENTATIVE
US CELLULAR, WIRELESS NUMBER PORTABILITY
08.2016 - 08.2018
High School Diploma - undefined
Palestine High School
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