SHIKSHA SHARMA
Hayward,CA
Summary
Results-driven Senior HR Specialist with 10+ years of experience in customer service and human resources, including leadership in high-volume, fast-paced environments. Proven track record of managing 700+ annual HR cases while maintaining strong response times and service quality. Skilled in Workday, HR policy interpretation, performance management, and supporting multi-state employees with a focus on California compliance. Recognized for delivering clear, employee-focused solutions, improving operational efficiency, and collaborating cross-functionally to drive consistent and accurate HR support. Known for strong problem-solving, adaptability, and the ability to lead through influence while enhancing the overall employee experience.
Overview
13
13
years of professional experience
Work History
Senior Human Resources Specialist
LifeStance Health
San Francisco, CA
11.2021 - Current
- Developed and implemented employee engagement strategies, fostering a positive workplace culture.
- Conducted comprehensive training sessions, elevating team performance and skill proficiency.
- Analyzed workforce metrics to identify trends, informing strategic HR planning and decision-making.
- Streamlined HR processes for increased efficiency by conducting thorough audits and identifying areas for improvement.
- Delivered valuable coaching and mentoring to junior HR team members, fostering their professional growth and enhancing overall departmental performance.
- Managed complex employee relations issues, conducting thorough investigations and applying appropriate disciplinary measures when necessary.
- Developed strong relationships between management and staff members through open communication channels, leading to improved collaboration across all departments.
- Trained new employees on company and communication standards.
- Analyzed company trends and rectified employee performance issues.
- Planned new hire orientations and handled contracts.
- Optimized talent acquisition efforts by collaborating with department managers to identify workforce needs and develop strategic recruitment plans.
- Developed and presented progress reports on HR department.
- Enabled smooth transition periods during mergers or acquisitions by managing change effectively within the organization''s human resources functions.
- Managed benefits administration tasks effectively, resulting in reduced errors in enrollment procedures and better utilization of available resources for employees.
- Handled customer complaints.
- Promoted a safe work environment through diligent monitoring of workplace conditions, timely identification of potential hazards, and proactive implementation of safety measures.
- Collaborated with managers to identify and address employee relations issues.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Streamlined onboarding processes, significantly improving new hire integration and retention rates.
- Advised leadership on HR policies and best practices, driving compliance and strategic alignment.
- Supported organizational growth by aligning human resources strategy with overall business objectives and guiding executive decision-making processes accordingly.
- Took part in a company acquisition and adapted to company needs as changes arises
- Supported junior HR staff in leading researches regarding state policies
- Supported CA laws and polices along with the southwest regions and central regions.
- Assisted with payroll and assisting with time off polices
Human Resources Coordinator
LifeStance Health
04.2021 - Current
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Addressed and resolved general payroll-related inquires.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Intake Coordinator
LifeStance Health
11.2020 - 04.2021
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed intake assessment forms and filed clients' charts.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Sales Associate + Store Manager
Mac Cosmetics
07.2013 - 11.2020
- Codified office structures and processes to promote teamwork and performance.
- Supervised and guided new employees on service skills and time managment and responded quickly to questions, which improved understanding of job responsibilities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Organized store meetings for 5-15 managers and staff every month or other month and coordinated availability of conference rooms for participants.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Prepared daily schedules and sales reports to assist business leaders with key decision making and strategic operational planning.
- Managed pre-sale files with customers phone numbers and card information and records for 30+ clients and adhered to safety procedures to prevent breaches and data misuse.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Completed bi-weekly payroll for 9 employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge, which increased productivity by 90-100%.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Interceded between staff during arguments and diffused tense situations by employing positivity and fining common ground.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Education
Associate of Science - Business Administration And Management
Ohlone College
Fremont, CA12-2024
Bachelor of Science - Human Resources Management
California State University, East Bay
Hayward, CA06-2027
Skills
- Appointment Scheduling
- Multi-Line Phone Systems
- Appointment Setting
- Staff Management
- Project organization
- Relationship development
- Supervision
- Scheduling
- Filing
- Inventory management
- Strategic Planning
- Problem resolution
- Team management
- Human Resources Policies and Procedures Expertise
- New Employee Orientation
- Benefits Programs
- Providing Feedback
- HR Support
- Background Checks
- Termination Processing
- Hiring and Terminations
- Onboard New Hires
- Onboarding process
- Employee supervision
- Payroll management
- Conflict management
- Background checks
- Benefits administration
- Unemployment claims
- Employee engagement
- Training and mentoring
- Customer relations
- Team building
- Employee onboarding
- Staff management
- Onboarding and orientation
- Presentation preparation
- HR policy/procedure development
Languages
Hindi
Native or Bilingual
Timeline
Senior Human Resources Specialist
LifeStance Health
11.2021 - Current
Human Resources Coordinator
LifeStance Health
04.2021 - Current
Intake Coordinator
LifeStance Health
11.2020 - 04.2021
Sales Associate + Store Manager
Mac Cosmetics
07.2013 - 11.2020
Associate of Science - Business Administration And Management
Ohlone College
Bachelor of Science - Human Resources Management
California State University, East Bay