Shilo Ralston
Salt Lake City
Summary
Dedicated customer service and healthcare professional with 8 years of experience coordinating diabetes medical equipment and verifying insurance benefits. Skilled in working with patients, healthcare providers, and insurance companies to ensure accurate, timely order processing and exceptional customer service. Strong attention to detail, problem-solving abilities, and experience managing multiple priorities in a fast-paced, HIPAA-compliant environment. Eager to bring proven communication, organizational, and customer support skills to a new role.
Overview
8
8
years of professional experience
Work History
Diabetic equipment coordinator/ benefits verifica
Byram Healthcare
Salt Lake City
11.2018 - 07.2026
- Coordinated the ordering and delivery of diabetes medical equipment and supplies for patients.
- Verified insurance eligibility, benefits, prior authorizations, and coverage for medical equipment.
- Explained insurance benefits, order status, and equipment-related questions to assist patients in understanding their options and navigating the process.
- Managed equipment requests and processed orders for timely fulfillment to clients.
- Collaborated with healthcare teams to assess equipment needs for patient care.
- Worked with physicians, insurance companies, and internal teams to ensure timely processing of orders.
- Coordinated equipment inventory, ensuring accurate tracking across multiple locations to facilitate timely access for patient care.
- Maintained accurate patient records and documentation while meeting HIPAA and company compliance requirements.
- Resolved customer concerns and insurance issues, minimizing delays in patient care and enhancing overall service experience.
- Managed multiple cases simultaneously while maintaining accuracy in a fast-paced environment.
- Provided high-quality customer service through phone and electronic communication.
- Trained on company systems and followed established policies and procedures to support efficient operations.
Education
Utah State GED
Salt Lake City, UTSkills
- Medical Equipment Coordination
- Insurance Benefit Verification
- Prior Authorizations
- Medical Documentation
- HIPAA Compliance
- Customer Service
- Data Entry
- Microsoft Office
- Time Management
- Team Collaboration
- Problem Solving
- Communication
Timeline
Diabetic equipment coordinator/ benefits verifica
Byram Healthcare
11.2018 - 07.2026
Utah State GED