Shiloh Brown
Health Care Services Corporation
TAYLOR,TX
34
years of professional experience
Communications Consultant developing 10+ communications per month and analyzing standalone and campaign communications for broker audiences tied to complex operational and legal initiatives. Leads Medicare communications planning, including the One Cigna Medicare program that unified product and service messaging for brokers. Supports team coverage across 5+ broker-facing communication programs per quarter while keeping messages clear, consistent, and usable across channels.
Work History
Communications Consultant
3 Years 11 Months- Support 40+ communication initiatives annually across Medicare programs, including complex legal and operational updates.
- Manage 30+ broker communications per quarter for HealthSpring Supplemental Benefits, while balancing campaign and operational messaging.
- Develop and analyze standalone and campaign communications to keep broker audiences aligned with operational changes and legal requirements, as well as changes impacting their clients.
- Write, edit, and distribute messaging via Constant Contact.
- Coordinate planning meetings with communications team.
- Co-developed and manage the One Medicare communications plan, unifying product and service messages across broker-facing materials with my Medicare Advantage counterpart.
- Provide backup support to team and Medicare Advantage communications leads, maintaining continuity during high-priority delivery periods.
Editorial Writer
2 Months- Wrote clear editorial copy for publicity campaigns, adapting tone and structure to match client objectives.
- Edited and proofread content for grammar, consistency, and readability before submission to internal reviewers.
- Coordinated with clients to clarify editorial direction and resolve content questions quickly.
- Researched background material to support accurate, audience-focused writing for publicity deliverables.
Sales Operations Analyst
7 Months- Analyzed sales operations data to identify communication gaps and support clearer internal reporting.
- Prepared concise updates for stakeholders on sales activity, service issues, and follow-up actions in PowerPoint form.
- Built reporting templates that improved consistency across sales logs, outreach notes, and issue tracking.
- Coordinated issue management by routing concerns to the appropriate teams and tracking resolution status.
Sales Triage Coordinator
3 Years 11 Months- Coordinated sales and intake messages to keep client information consistent across internal teams.
- Reviewed incoming requests for urgency and directed high-priority cases to the appropriate follow-up path.
- Prepared clear handoff notes so sales and care staff could respond quickly to client needs.
- Updated contact records and case notes to support accurate tracking throughout the intake process.
- Monitored queue activity and redirected requests to maintain steady response flow during busy periods.
- Supported issue resolution by gathering details, clarifying concerns, and escalating cases when needed.
- Checked referral details for completeness before passing information to the next processing stage.
Freelance Communications Manager
8 Years 4 Months- Developed clear messaging for communications plans, newsletters, and client-facing materials across multiple projects.
- Edited written content for tone, clarity, and consistency before distribution to client.
- Coordinated client communications requests, balancing priorities, feedback, and deadline changes with steady follow-through.
- Drafted email communications tailored to audience needs, campaign goals, and message sequencing requirements.
Intake Coordinator
6 Years 11 Months- Collected and verified client information before entering records into internal systems.
- Coordinated intake appointments and follow-up communication to keep cases moving without delays.
- Maintained organized intake files and updated records for accurate case tracking.
- Reviewed intake forms for completeness and requested missing details before case submission.
- Tracked pending requests and followed up on outstanding items to support timely case completion.
- Documented intake details accurately to support consistent handoffs and service continuity.
Communications Assistant, PT
2 Years 2 Months- Drafted member-facing notices, event reminders, and routine updates in a clear, consistent brand voice.
- Edited newsletters, flyers, and announcements for grammar, tone, and accuracy before distribution.
- Supported event communications by preparing materials, confirmations, and day-of updates for staff and members.
- Maintained communication calendars to coordinate deadlines, approvals, and outreach timing across ongoing projects.
- Responded to member inquiries with professional, timely communication and accurate routing to appropriate contacts.
- Organized digital and printed materials to keep communications resources current and easy to access.
Membership Committee Chair, VOL
2 Years 6 Months- Drafted membership updates, notices, and meeting materials to support consistent committee communication.
- Led meeting agendas and tracked action items to keep committee discussions organized and productive.
- Reviewed membership correspondence to maintain clear, professional messaging across committee activities.
- Supported outreach planning for membership engagement efforts and committee participation.
- Facilitated discussion between committee members to resolve questions and keep decisions moving.
- Compiled notes from meetings and distributed summaries to support follow-through on committee tasks.
- Organized committee materials to support efficient preparation for meetings and member communications.
- Assisted with planning membership events and related communications to encourage participation.
Director, Marketing Communications Benefits
1 Year 3 Months- Developed clear benefit messaging for client audiences, aligning materials with plan updates and enrollment periods.
- Reviewed benefit content for clarity, consistency, and accuracy before distribution across print and digital channels.
- Maintained editorial calendars to keep benefit communications organized, timely, and aligned with campaign deadlines.
- Edited internal and external copy to improve tone, consistency, and audience relevance across benefit materials.
Communications Design Consultant
2 Years 11 Months- Wrote clear client-facing copy for enrollment, benefits, and service updates across print and digital channels.
- Managed crisis communications and issue responses with calm, accurate messaging tailored to sensitive situations.
Retirement Services Professional
9 Years 1 Month- Explained retirement plan options to participants using clear, client-focused language and accurate account information.
- Reviewed participant records for completeness and routed exceptions to the appropriate internal team for follow-up.
- Prepared written responses for retirement-related inquiries, ensuring messages were clear, professional, and consistent.
- Supported participants through benefit changes by verifying details and communicating next steps in a timely manner.
- Assisted with communications planning for retirement-related notices and participant updates.
Education
Bachelor of Arts - English, History
Skills
Marketing communications
Crisis management
Risk analysis
Microsoft Office Suite
Conflict resolution
Campaign communications
Communications planning
Message development
Content editing
Editorial calendar management
Message distribution
Email campaign management
Communications metrics reporting
Brand voice guidelines
Personal Information
Title: Catalyst – Connector - Communicator
TOP 3 CONSISTENT FEEDBACK I RECEIVE:
- 1 – “RESOURCEFUL”
- 2 – “TRUSTWORTHY”
- 3 – “EFFICIENT”
SOME CAREER HIGHLIGHTS
- Strategized and built the timeline and communications for a multi-year legal-operational initiative requiring varied messaging for state-level specific broker communications. (Health Care Services Corporation)
- Developed a Best Practice Intake process and trained all affected staff, resulting in reduction of errors and more efficient communications (Elara Caring)
- Participated as a board member and one of 7 travelers on a mission-supported campaign to Kenya, Africa to assess need and assist in the execution of sustainable, community-based projects. (BCAF)
- Instrumental in the successful migration of communications for a single retirement plan for 2000+ businesses to 2000+ individual plans. (Administaff)
- Built a marketing support role into a full-fledged newsletter program, requiring process development and project management; saving my company several thousand dollars annually. (Fidelity)
- Twice-awarded “Golden Call” winner for outstanding customer service. (Fidelity)
Timeline
Communications Consultant
Health Care Services Corporation
11.2022 - CurrentRead More
Editorial Writer
Wasabi Publicity, Inc.
09.2022 - 11.2022Read More
Sales Operations Analyst
Elara Caring
09.2021 - 04.2022Read More
Sales Triage Coordinator
Elara Caring
09.2017 - 08.2021Read More
Intake Coordinator
CareCycle Solutions
08.2010 - 07.2017Read More
Freelance Communications Manager
Shiloh R. Brown
05.2009 - 09.2017Read More
Communications Assistant, PT
Pflugerville Chamber of Commerce
02.2009 - 04.2011Read More
Membership Committee Chair, VOL
BC Assistance Foundation
08.2007 - 02.2010Read More
Director, Marketing Communications Benefits
NFP Insurance Services, Inc
07.2006 - 10.2007Read More
Communications Design Consultant
Administaff Retirement Services
05.2003 - 04.2006Read More
Retirement Services Professional
Fidelity Investments (FIRSCo)
01.1993 - 02.2002Read More
Tarleton State University
Bachelor of Arts from English, History
Read More