Shiloh Bryan
Phoenix,AZ
Summary
Dynamic professional with a proven track record in animal care and administrative roles, notably at PetSmart. Excelled in enhancing pet wellness and client satisfaction through exceptional animal handling and communication skills. Demonstrated adaptability and a keen eye for detail, significantly improving operational efficiency. Skilled in teamwork and self-motivation, consistently prioritizing safety and service quality.
Overview
20
20
years of professional experience
Work History
Animal Care Supervisor
PetSmart
05.2022 - Current
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Engaged with animals throughout the day by playing, teaching, and physical contact
- Built lasting relationships with pet parents by updating them with honest feedback.
- Going the extra mile to personalize their time, sending photos and posting videos throughout the day
Pet Sitter
Self Employed Services
07.2021 - Current
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Assisted with development of animal behavior modification plans.
Office Administrative Assistant
GPRV
11.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Quickly jumped in wherever help was needed. Self starter
- Identified areas that were not time effective and created new procedures that resulted in better time management and the overall quality of service.
Sales Merchandiser
Acosta Sales & Marketing
Phoenix, Arizona
03.2016 - 12.2019
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Retail Merchandiser
Fresh Pet
Phoenix, Arizona
10.2016 - 12.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Education
Associate of Science - Information Technology
Brown Mackie College
Phoenix, AZSkills
- Animal Behavior Education
- Information Collection and Recording
- Dependable and Responsible
- Teamwork and Collaboration
- Human and Animal Safety
- Animal Observations
- Professional Demeanor
- Self Motivation
- Attention to Detail
- Adaptability and Flexibility
- Conflict resolution abilities
- Animal Handling
Timeline
Animal Care Supervisor
PetSmart
05.2022 - Current
Office Administrative Assistant
GPRV
11.2021 - 03.2022
Pet Sitter
Self Employed Services
07.2021 - Current
Retail Merchandiser
Fresh Pet
10.2016 - 12.2016
Sales Merchandiser
Acosta Sales & Marketing
03.2016 - 12.2019
Associate of Science - Information Technology
Brown Mackie College
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