Shiloh Fite
Bellevue,IA
Summary
Motivated professional experienced in overcoming challenges and enhancing organizational effectiveness. Achieved positive results through strong work ethic, adaptability, and excellent interpersonal skills. Focused on leveraging time management and organizational capabilities to contribute to company growth.
Overview
19
19
years of professional experience
Work History
Concierge
Trustwell Living at Eagle Pointe Place
Dubuque, IA
05.2025 - Current
- Greeted residents and guests with a warm, friendly demeanor.
- Assisted residents with inquiries and service requests promptly.
- Coordinated transportation services for residents to appointments and outings.
- Managed front desk operations, ensuring smooth daily activities.
- Collaborated with maintenance staff to address resident concerns efficiently.
- Managed incoming and outgoing mail deliveries to ensure timely distribution. and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staffing department.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Answered guest questions regarding local area, facilities and amenities.
- Performed administrative duties such as filing paperwork related to concierge service transactions & accounts payable.
- Maintained residential privacy and building reputation by keeping information confidential.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Monitored inventory levels of supplies required for daily operations including brochures and activities.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
CMA/ Nursing Assistant
Trustwell Living at Eagle Pointe Place
Dubuque, IA
10.2023 - 02.2026
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Assisted patients with their activities of daily living, including grooming, toileting, ambulation, and hygiene.
- Assisted residents with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Changed dressings on wounds to prevent infection and check for healing.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the DON.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Implemented fall prevention techniques as specified in plan of care.
- Trained new staff on best practices for patient interaction and documentation procedures.
- Collaborated with interdisciplinary teams to enhance patient care services.
- Collaborated with team members to ensure quality resident care.
- Documented patient information accurately in electronic health records.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted with scheduling patient appointments and follow-up visits.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained cleanliness and organization of resident rooms and common areas.
- Participated in training sessions to enhance caregiving skills.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Collected specimens from patients for laboratory testing purposes.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
Home Health Care
Hosier Family
Dubuque, IA
08.2021 - 10.2023
- Kept up-to-date knowledge on current trends in home health care practices.
- Developed relationships with patients and families to ensure optimal home health care services were provided.
- Provided daily living assistance such as medication administration & documentation, bathing, cooking, & laundry.
- Took daily vitals & keep accurate records for physicians.
- Coordinated follow up appointments & reported to family members.
- Provided transportation for doctor appointments, errands & shopping trips.
DSP
Imagine the Possibilities
Bellevue, IA
08.2017 - 09.2021
- Provided personal care and support to individuals with disabilities daily.
- Assisted clients in developing life skills and achieving personal goals.
- Collaborated with team members to create individualized support plans.
- Monitored client health and reported any changes to medical staff.
- Maintained a safe and clean environment for clients at all times.
- Communicated effectively with families to update on client progress.
- Trained new staff on best practices in direct support services.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Followed care plan and directions to administer medications.
- Facilitated social interactions between participants and their peers in the community.
Cashier/ Assistant Manager
Len’s BP
Maquoketa, IA
08.2007 - 09.2016
- Managed cash handling procedures and maintained financial accuracy.
- Trained new staff on register operations and customer interactions.
- Resolved customer complaints to enhance overall satisfaction.
- Coordinated inventory management and restocking of merchandise.
- Implemented promotional displays to attract customer interest.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Maintained accurate records of financial transactions using POS systems or manual registers.
- Implemented operational procedures such as opening and closing procedures for the store.
- Recruited, trained, and supervised staff members while providing guidance and support when necessary.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Reconciled registers to prepare daily bank deposits.
- Verified customer age requirement for alcohol or tobacco purchases.
Machine Operator
Car Freshner
De Witt, CA
11.2007 - 07.2012
- Operated production machinery to ensure smooth workflow in manufacturing environment.
- Monitored equipment performance and conducted routine maintenance for optimal operation.
- Loaded raw materials into machines for processing in fragrance production line.
- Collaborated with team members to maintain quality standards in product output.
- Conducted inspections of finished products for consistency and quality assurance.
- Assisted in training new operators on equipment functionality and safety procedures.
- Adjust machine settings to complete tasks accurately.
- Observe machine operations to detect any problems or defects in the finished product.
Education
Maquoketa Community School
Maquoketa, IASkills
- Concierge operations
- Customer service
- Telephone etiquette
- Client confidentiality
- Record keeping
- Inventory management
- Training skills
- Multitasking skills
- Strong work ethic
- Communication skills
Timeline
Concierge
Trustwell Living at Eagle Pointe Place
05.2025 - Current
CMA/ Nursing Assistant
Trustwell Living at Eagle Pointe Place
10.2023 - 02.2026
Home Health Care
Hosier Family
08.2021 - 10.2023
DSP
Imagine the Possibilities
08.2017 - 09.2021
Machine Operator
Car Freshner
11.2007 - 07.2012
Cashier/ Assistant Manager
Len’s BP
08.2007 - 09.2016
Maquoketa Community School