Gregory Torres
Big Sky,MT
Summary
Dynamic hospitality management professional with over five years of experience in luxury private clubs and high-end service environments. Expertise includes concierge operations, guest relations, event planning, and golf operations, consistently delivering white-glove service while leading teams in fast-paced settings. Recognized for fostering collaboration and adaptability to meet evolving needs, ensuring optimal guest experiences and satisfaction. Certified in TIPS alcohol service and as a Montana Notary Public, with strong proficiency in Salesforce and member communication platforms, enhancing operational efficiency and guest engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge Assistant Manager
Yellowstone Club
10.2024 - Current
- Manage Concierge recruitment, scheduling, and staff development.
- Enhance team performance through targeted training.
- Ensure consistent service standards and member satisfaction.
- Facilitate member interactions to gather feedback and improve service.
- Supervise daily operations, ensuring efficient and effective service delivery.
Ambassador (Volunteer)
Yellowstone Club Community Foundation
11.2024 - Current
- Supports events, fosters philanthropy, enhances community engagement
Golf Operations Supervisor / Manager in Training
Yellowstone Club
02.2023 - 10.2024
- Oversee golf operations, managing tee times and tournaments efficiently.
- Enhanced guest satisfaction through exceptional service and hospitality.
- Mentored seasonal staff, fostering a collaborative work environment.
- Utilized Salesforce for improved member engagement and service delivery.
- Ensured safety and security, maintaining a secure environment for all.
- Streamlined tee time management processes, enhancing operational efficiency and significantly improving member satisfaction.
- Coordinated golf tournaments, fostering teamwork among staff and delivering memorable experiences that strengthened community engagement.
Golf Activities Coordinator
Yellowstone Club
11.2021 - 02.2023
- Assigned locker spaces, enhancing member satisfaction and operational efficiency.
- Facilitated member inquiries, improving communication and service quality.
- Greeted members, fostering a welcoming environment and positive club experience.
- Managed locker inventory, ensuring availability and cleanliness.
- Supported golf events, contributing to successful tournaments and member engagement.
Golf Outside Services (Seasonal)
Yellowstone Club
06.2021 - 10.2021
- Provided premium guest service, ensuring smooth golf course operations.
- Enhanced guest satisfaction through attentive service and efficient operations.
- Facilitated guest interactions, leading to positive feedback and repeat visits.
Golf Outside Services (Seasonal)
Kenwood Golf and Country Club
05.2019 - 08.2020
- Ensured exceptional guest service and smooth course operations.
- Enhanced guest satisfaction through proactive service.
- Coordinated daily tasks to maintain operational efficiency.
- Resolved guest inquiries, ensuring a seamless experience.
- Supported team in delivering high-quality service.
Senior Aide (Part-Time)
Bar-T
02.2018 - 01.2020
- Guided children in daily tasks, fostering a safe environment, enhancing teamwork skills.
Education
Hospitality Administration / Management -
Montana State University
Bozeman, MT, United StatesHigh School Diploma - undefined
Winston Churchill High School
Potomac, MD, United States01.2019
Skills
- Luxury Hospitality
- Concierge Operations
- Guest Relations
- Event Planning
- Team Leadership
- Salesforce CRM
- Time Management
- Golf Operations
- Customer Service
- Strong work ethic
Certification
- Responsible Alcohol Service - TIPS
- Notary Public - State of Montana
Timeline
Ambassador (Volunteer)
Yellowstone Club Community Foundation
11.2024 - Current
Concierge Assistant Manager
Yellowstone Club
10.2024 - Current
Golf Operations Supervisor / Manager in Training
Yellowstone Club
02.2023 - 10.2024
Golf Activities Coordinator
Yellowstone Club
11.2021 - 02.2023
Golf Outside Services (Seasonal)
Yellowstone Club
06.2021 - 10.2021
Golf Outside Services (Seasonal)
Kenwood Golf and Country Club
05.2019 - 08.2020
Senior Aide (Part-Time)
Bar-T
02.2018 - 01.2020
High School Diploma - undefined
Winston Churchill High School
Hospitality Administration / Management -
Montana State University