Shiloh Hawkins-Gerner

Oversees day-to-day management of business operations, including making operational decisions, setting strategic goals, and supervising staff. Fosters an inclusive environment that values diversity of thought, experience, and background among team members. Makes employee schedules and does payroll. Ensures all residents receive quality, professional care, supervises preparation of regular medical reports on all residents, schedules and coordinates activities for residents, and monitors operation costs to stay within budget. Works closely with co-director as well as the board of directors.

Collaborates with fellow musicians to create harmonious arrangements for multiple projects, builds a diverse repertoire of songs, catering to different audiences at various events and venues, maximizes performance opportunities by networking with venues managers and booking agents, leading to consistent gig bookings, collaborates with producers to fine-tune songs and albums, partners with local businesses and charities to host benefit concerts.

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality, served food and beverages promptly with focused attention to customer needs, worked with POS system to place orders, manage bills, and handle complimentary items, collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Partnered with back-of-house management in order to maintain seamless communication between teams, resolved guest complaints while maintaining positive customer environment, encouraged teamwork and respect in accordance with company mission, acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele, trained new employees on proper customer service techniques, oversaw opening and closing tasks, and balanced daily and nightly cash drawers.