Veronica Duran
Texarkana,TX
Summary
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
34
34
years of professional experience
Work History
Transportation Coordinator
Ark Tex Council Of Governments
Texarkana, TX
06.2021 - 10.2024
- Coordinated complex transportation projects, effectively allocating resources and staff to ensure successful outcomes.
- Developed strong relationships with carriers, fostering partnerships that led to improved service levels and reduced costs.
- Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts.
- Participated in industry conferences and professional associations enriching knowledge of transportation trends and staying informed about latest advancements in logistics management.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Grant writing, Procurements, Request for Proposals
- Analyzed transportation data to identify improvement opportunities.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Developed strategies to reduce transportation costs and increase operational performance.
- Maintained compliance with all relevant regulations by regularly reviewing policies and procedures for the transportation department.
- Motivated workers to exceptional performance through implementation of new strategies.
Owner/Agent Supervisor
Twin City Express LLC
Texarkana, AR
02.2020 - 04.2021
- Contractor for Greyhound Bus Lines
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed 7 employees by supervising daily tasks.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Daily deposits ready by 10:00 for Brinks Armored car.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Customers were always number one , thrived to keep customers at heart of everything
- Customer relations and recovery process was practiced daily
- Driver interaction daily-OTP-On time performance must -depart on time
- Trained all employees on all of Greyhound policies and procedures
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
- Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
City Manager
Greyhound Bus Terminal
Texarkana, AR
09.2010 - 02.2020
- Oversaw over 10 or more personnel working in multiple areas.
- Weekly schedules for 10 or more personnel
- Hiring process which included interviewing, drug screening and background checks
- Biweekly payroll-ADP
- Training all new employees on TRIPS system/ticketing sales
- Monthly Safety Meetings-Daily pass downs
- Operating TRIPS system/ call transfers / over phone tickets sales
- Greyhound Package Express/ Training on Ship track
- Working one on one with External and Internal customers
- Zoom meetings daily
- Daily OTP- On time performance with schedules departing terminal
- Performed one on one interaction with Drivers-training and positive feedback tips
- Customer complaints- Recovery on distressed passengers
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class Customer Engagement/Customer Service.
- Implemented innovative programs, including in house promotions /STAR employee program to increase employee loyalty and reduce turnover.
Food Service Manager
Greyhound Bus Lines
Texarkana, AR
09.2010 - 02.2015
- Demonstrated strong leadership skills during staff meetings to ensure smooth day-to-day operations within kitchen environment.
- Implemented cost-saving measures through careful selection of ingredients from vendors and efficient use of resources in meal preparation.
- Adapted quickly to changing menus or ingredient availability while maintaining creativity and culinary excellence in dish creation.
- Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Trained and supervised new kitchen staff on food preparation and safety protocols.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Collected payments and observed customers for suspicious behavior
- Oversaw training of more than 10 or more team members.
Assistant Store Manager
Valero
Texarkana, TX
06.2003 - 09.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained 12 or more staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue .
- Daily deposits to bank
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided support to store manager in budgeting processes, helping maintain financial stability for business.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Implemented loss prevention tactics to deter thefts while maintaining welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
Manager
Pasco Oil Company /Texaco
Texarkana, TX
06.1998 - 05.2003
- Responsible for Daily functions of convenience store that included cash handling/ operating cash register/reporting all sales into system
- Daily Paper work and deposits to be ready by 10:00
- Performed Daily Inventory on key items
- Interviewing and hiring/training new employees/terminating employees
- Overseeing 8-10 employees Daily
- Established Weekly schedules
- Grocery orders/ overseeing vendors
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Developed and maintained relationships with customers and suppliers through account development
Customer Service Representative
Total/Road Runner
Texarkana, AR
06.1990 - 06.1998
- Provided primary customer support to internal and external customers in fast-paced environment.
- Operated POS/Cash counting
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Deli cook- Deli Manager/performed monthly Deli audits
- Daily paperwork/deposits
- Keeping work area clean and organized -daily side work
- Answered constant flow of customer calls with up to 5 calls in queue per minute
- Regularly exceeded daily sales and product add-on quotas
- Communicated with vendors regarding backorder availability, future inventory and special orders
Education
Certified Plate Maker/Press Operator - Graphic And Printing Equipment Operation
07.1994
High School Diploma -
05.1989
Skills
- Sales processes
- National accounts management
- Business development and planning
- Strategic account development
Accomplishments
- 5 consecutive years of no NTI (Lost Time Injuries)
- Leadership Classes
- Named "Manager of the Year" in 2019.
- Supervised a team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a strong TEAM by accurately and efficiently completing Leadership Training and Customer service.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transportation Coordinator - Ark Tex Council Of Governments
06.2021 - 10.2024
Owner/Agent Supervisor - Twin City Express LLC
02.2020 - 04.2021
City Manager - Greyhound Bus Terminal
09.2010 - 02.2020
Food Service Manager - Greyhound Bus Lines
09.2010 - 02.2015
Assistant Store Manager - Valero
06.2003 - 09.2010
Manager - Pasco Oil Company /Texaco
06.1998 - 05.2003
Customer Service Representative - Total/Road Runner
06.1990 - 06.1998
Gary Job Corps - Certified Plate Maker/Press Operator, Graphic And Printing Equipment Operation
Genoa Central High School - High School Diploma,