Veronica Duran

Work History

Transportation Coordinator

Ark Tex Council Of Governments

06.2021 - 10.2024

Coordinated complex transportation projects, effectively allocating resources and staff to ensure successful outcomes.
Developed strong relationships with carriers, fostering partnerships that led to improved service levels and reduced costs.
Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts.
Participated in industry conferences and professional associations enriching knowledge of transportation trends and staying informed about latest advancements in logistics management.
Built and maintained strong partner relationships for smooth, cost-effective logistics.
Grant writing, Procurements, Request for Proposals
Analyzed transportation data to identify improvement opportunities.
Improved transportation efficiency by streamlining route planning and coordinating schedules.
Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
Developed strategies to reduce transportation costs and increase operational performance.
Maintained compliance with all relevant regulations by regularly reviewing policies and procedures for the transportation department.
Motivated workers to exceptional performance through implementation of new strategies.

Owner/Agent Supervisor

Twin City Express LLC

02.2020 - 04.2021

Contractor for Greyhound Bus Lines
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Developed key operational initiatives to drive and maintain substantial business growth.
Managed 7 employees by supervising daily tasks.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Daily deposits ready by 10:00 for Brinks Armored car.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Customers were always number one , thrived to keep customers at heart of everything
Customer relations and recovery process was practiced daily
Driver interaction daily-OTP-On time performance must -depart on time
Trained all employees on all of Greyhound policies and procedures
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.

City Manager

Greyhound Bus Terminal

09.2010 - 02.2020

Oversaw over 10 or more personnel working in multiple areas.
Weekly schedules for 10 or more personnel
Hiring process which included interviewing, drug screening and background checks
Biweekly payroll-ADP
Training all new employees on TRIPS system/ticketing sales
Monthly Safety Meetings-Daily pass downs
Operating TRIPS system/ call transfers / over phone tickets sales
Greyhound Package Express/ Training on Ship track
Working one on one with External and Internal customers
Zoom meetings daily
Daily OTP- On time performance with schedules departing terminal
Performed one on one interaction with Drivers-training and positive feedback tips
Customer complaints- Recovery on distressed passengers
Upheld great standards of leadership for employees, consistently leading by example for best-in-class Customer Engagement/Customer Service.
Implemented innovative programs, including in house promotions /STAR employee program to increase employee loyalty and reduce turnover.

Food Service Manager

Greyhound Bus Lines

09.2010 - 02.2015

Demonstrated strong leadership skills during staff meetings to ensure smooth day-to-day operations within kitchen environment.
Implemented cost-saving measures through careful selection of ingredients from vendors and efficient use of resources in meal preparation.
Adapted quickly to changing menus or ingredient availability while maintaining creativity and culinary excellence in dish creation.
Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Prepared food items in compliance with recipes and portioning control guidelines.
Developed relationships with local suppliers to obtain freshest ingredients available.
Trained and supervised new kitchen staff on food preparation and safety protocols.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Collected payments and observed customers for suspicious behavior
Oversaw training of more than 10 or more team members.

Assistant Store Manager

Valero

06.2003 - 09.2010

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Interviewed, hired and trained 12 or more staff associates and equipped to comply with company policies and procedures.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Rotated merchandise and displays to feature new products and promotions.
Reconciled daily sales transactions to balance and log day-to-day revenue .
Daily deposits to bank
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Provided support to store manager in budgeting processes, helping maintain financial stability for business.
Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
Implemented loss prevention tactics to deter thefts while maintaining welcoming environment for all customers.
Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.

Manager

Pasco Oil Company /Texaco

06.1998 - 05.2003

Responsible for Daily functions of convenience store that included cash handling/ operating cash register/reporting all sales into system
Daily Paper work and deposits to be ready by 10:00
Performed Daily Inventory on key items
Interviewing and hiring/training new employees/terminating employees
Overseeing 8-10 employees Daily
Established Weekly schedules
Grocery orders/ overseeing vendors
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
Evaluated employees' strengths and assigned tasks based upon experience and training
Developed and maintained relationships with customers and suppliers through account development

Customer Service Representative

Total/Road Runner

06.1990 - 06.1998

Provided primary customer support to internal and external customers in fast-paced environment.
Operated POS/Cash counting
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Deli cook- Deli Manager/performed monthly Deli audits
Daily paperwork/deposits
Keeping work area clean and organized -daily side work
Answered constant flow of customer calls with up to 5 calls in queue per minute
Regularly exceeded daily sales and product add-on quotas
Communicated with vendors regarding backorder availability, future inventory and special orders

Summary

Overview

Work History

Transportation Coordinator

Owner/Agent Supervisor

City Manager

Food Service Manager

Assistant Store Manager

Manager

Customer Service Representative

Education

Certified Plate Maker/Press Operator - Graphic And Printing Equipment Operation

High School Diploma -

Skills

Accomplishments

Work Availability

Timeline

References

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