Devin Jackson
Florence,SC
Summary
Results oriented professional with a strong background in client care and logistics. Expertise in optimizing routes, fostering positive client interactions, and driving satisfaction. Committed to maintaining high standards of accuracy and efficiency in all aspects of service delivery.
Overview
13
13
years of professional experience
Work History
CLASS A CDL DRIVER
Magic Tilt Trailers
Clearwater, US
01.2022 - 06.2026
- Managed daily route scheduling and delivered trailers safely, meeting all DOT inspection standards.
- Coordinated order fulfillment from pickup to drop-off, achieving timely completions and fewer delays.
- Maintained accurate delivery and maintenance logs, improving record accuracy and audit readiness.
- Built client relationships through clear communication, resulting in repeat business and measurable client satisfaction.
- Executed timely deliveries across multiple routes, enhancing customer satisfaction and contributing to repeat business.
- Partnered with warehouse staff to streamline loading processes, significantly reducing turnaround time for deliveries.
- Monitored fuel consumption and vehicle performance metrics, leading to optimized routes and measurable cost savings.
CDL CLASS A HAULER
Tolson Farms
, US
02.2021 - 10.2021
- Coordinated time-sensitive freight deliveries with consistent on-time performance and error-free documentation.
- Maintained complete order records and ensured regulatory compliance for all shipments.
- Communicated delivery schedules and expectations to leadership and clients to prevent service gaps.
- Resolved route and scheduling conflicts to maintain delivery continuity and customer satisfaction.
- Streamlined logistics processes to enhance delivery efficiency, achieving punctual arrivals and increased customer satisfaction.
BAYHOST / SERVER
Topgolf
Myrtle Beach, US
03.2020 - 08.2020
- Delivered prompt table service in a high-volume environment, improving guest throughput and turnover.
- Resolved customer issues on the spot, increasing repeat visits and positive feedback.
- Coordinated with kitchen and floor staff to maintain efficient service flow during peak hours.
- Maintained accurate order handling and cash transactions to reduce billing errors and discrepancies.
- Fostered a welcoming atmosphere for guests, enhancing their overall experience and encouraging positive reviews.
- Streamlined order processing by implementing an efficient communication system, resulting in quicker service and increased customer satisfaction.
- Maintained precise records of orders and transactions, significantly reducing billing errors and ensuring financial accuracy.
CUSTOMER SERVICE ASSOCIATE
Avis/Budget Car Rental
Myrtle Beach, US
03.2013 - 05.2015
- Resolved customer complaints with tailored solutions, boosting repeat business and fostering loyalty.
- Fostered positive client interactions, enhancing customer satisfaction and loyalty through attentive service and timely resolutions.
- Streamlined reservation process, reducing wait times and enhancing customer experience.
- Communicated policies and options clearly to customers, reducing billing disputes and misunderstandings.
- Coordinated with colleagues to streamline rental workflows, producing measurable improvements in service speed.
- Processed reservations and rental agreements accurately while maintaining organized transaction records.
- Maintained accurate rental records and reconciled transactions daily, ensuring compliance with company policies and financial accuracy.
- Analyzed customer feedback to identify service gaps, driving targeted improvements that led to marked gains in client retention.
- Cultivated welcoming environment through attentive service, strengthening customer loyalty and satisfaction.
Education
ASSOCIATE DEGREE - PARALEGAL STUDIES
Bryant & Stratton College
Buffalo, NY Virtual Learning10-2026
Skills
- Client Relationship Management
- Route Planning
- Communication
- Record Keeping
- Word
- Problem-Solving
- Organizational Skills
- Multitasking
- Team Collaboration
- Critical Thinking
- Negotiation
- Adaptability
- Customer Engagement
- Sales Support
- Relationship Building
- Inventory Control
- Safety Compliance
- Operational Efficiency
Additional Information - Key Achievements
- Praised for strong phone communication skills and client-first service approach.
- Maintained accuracy in documentation and order tracking under tight deadlines.
- Built strong client relationships that encouraged repeat business.
- Recognized for improving team efficiency and customer satisfaction outcomes.
Timeline
CLASS A CDL DRIVER
Magic Tilt Trailers
01.2022 - 06.2026
CDL CLASS A HAULER
Tolson Farms
02.2021 - 10.2021
BAYHOST / SERVER
Topgolf
03.2020 - 08.2020
CUSTOMER SERVICE ASSOCIATE
Avis/Budget Car Rental
03.2013 - 05.2015
ASSOCIATE DEGREE - PARALEGAL STUDIES
Bryant & Stratton College