Shiloh Kennedy
210A McKinney St Buffalo,WY
Summary
Dynamic and detail-oriented professional with a passion for teamwork and a commitment to a successful career path. Strong computer proficiency and exceptional communication skills, complemented by a track record of delivering world-class customer service. Ability to manage multiple tasks effectively in fast-paced environments, consistently recognized for a proactive approach to identifying and resolving issues. Focused on optimizing processes and supporting team objectives to drive overall success.
Overview
17
17
years of professional experience
Work History
Night Operations, Assistant, Store Manager
The Home Depot Store 6004
Sheridan, WY
11.2024 - Current
- Supervised night operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members on operational best practices and safety protocols.
- Managed inventory control processes, minimizing stock discrepancies and enhancing accuracy.
- Coordinated nightly merchandising resets to maintain store standards and presentation quality.
Customer Experience Manager
The Home Depot Store 6004
Sheridan, WY
08.2023 - 11.2024
- Led customer experience initiatives to enhance service quality and improve customer satisfaction.
- Developed training programs for staff to ensure consistent service delivery across all departments.
- Analyzed customer feedback data to identify trends and implement process improvements.
- Collaborated with cross-functional teams to optimize merchandise presentation and inventory management.
Front End Supervisor
The Home Depot Store 6004
Sheridan Wyoming
08.2023 - 08.2024
- Supervised daily operations, ensuring efficient workflow and optimal team performance.
- Trained and mentored new associates in customer service protocols and product knowledge.
- Implemented visual merchandising standards to enhance overall store presentation and appeal.
- Monitored inventory levels, coordinating with management to address stock shortages or overages.
Pro Sales Account Associate - $18/hr 40hrs/wk
The Home Depot Inc
Sheridan, WY
11.2021 - 08.2022
- Build strong relationships with contractors and other professionals
- Collected payments and provided accurate change,
- Paying close attention to customer needs to find a solution
- Efficiency in using and understanding quantitative measurements
- Managing orders to assure customer satisfaction to increase loyalty to the company which involve keeping track of special order products, setting delivery dates and promptly resolving any issues as they arise.
- working with vendors to ensure customers are receiving the correct products for their projects
- highly efficient using store systems and interface to check inventory, communicating with other stores regarding correct inventory, calling vendors regarding product availability and lead time.
- knowledge of all departments in the store to be able to provide the highest level of customer satisfaction
- ability to resolve conflicts and negotiated argreements between parties in order to reach win-win solutions
- flexible in learning new software programs as the company upgraded
- answering a multi-line phone system, paging overhead and parking calls
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained and mentored new associates on department policies and procedures.
- Supervised 16 employees in Service and Fulfillment department and delegated each one with tasks and responsibilities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized and completed weekly schedules to ensure each shift was adequately covered.
- Handled in-store, web-based and telephone inquiries from residential and commercial customers.
- Tracked sales activities to identify areas for improvement and monitor performance of different sales techniques.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Exchanged merchandise for customers and accepted return
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
- Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
- Opened and closed store in absence of senior managers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Restaurant Supervisor $13/Hr 40hrs/wk
Wubbas
Klamath Falls, OR
06.2012 - 07.2015
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Established good customer relations and excellent service to build and retain loyal customers.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Adhered to all food safety regulations.
- Kept operations in compliance with food safety regulations.
- Organized team efforts to maximize production, efficiency and customer satisfaction.
- Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
- Established fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths.
- Collaborated with server trainees to promptly resolve potential customer concerns.
Plasma Center Technician - $12/Hr 40hr/wk
Biolife Plasma Center
Billings, MT
09.2009 - 05.2011
- Labeled blood vials with critical information like time of collection, date and patient name.
- Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Assessed plasma collection machines for proper functionality.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Maintained and tested sterility of medical equipment.
- Cleaned and calibrated laboratory equipment.
- Perform venipuncture of donors
- Programming of plasmapheresis machine
- Monitor donors during donation process and manage donor reactions
- Perform all duties required for the setup, verification, operation, and trouble-shooting of plasmapheresis equipment per SOP
- Install, prime, and disconnect disposable sets on the plasmaphersis machine
- Stock supplies
- Take and record donor pulse, blood pressure and temperature measures and monitor electronic donor questionnaire system
- Perform finger stick, test sample, and record other donuor measures to inclde hemacrit, total protein and weight.
- Enter donor information into the Donor Information System (DIS)
Education
Licensed Cosmetologist - Hair, Skin And Nails
College of Cosmetology
Klamath Falls, OR06.2016
Personnel Assistant
United States Air Force
Keesler AFB09.1993
General
Joliet High School
Joliet, MT05.1992
Skills
- Verbal and Written Communication
- POS System Operation
- Policy and Procedure Adherence
- Upselling Techniques
- Time Management
- Customer Needs Assessment
- Customer Service
- Problem-Solving
- Flexible Schedule
- Reading Comprehension Skills
- Listening Skills
- Energetic Self-Starter
- Superb Time Management
- Team Player Mentality
- Written and Oral Communication Skills
- Negotiation Tactics
- Client Account Management
- Excellent Communication Skills
- Reliable and Punctual
- Friendly and Outgoing
- Documentation and Recordkeeping
- Night operations
Affiliations
- Recognition from District Manager for exceptional customer service
- Recognition from store manager for "entrepreneurial spirit" by driving sales and building strong customer relationships
Education and Training
other,other,other
Timeline
Night Operations, Assistant, Store Manager
The Home Depot Store 6004
11.2024 - Current
Customer Experience Manager
The Home Depot Store 6004
08.2023 - 11.2024
Front End Supervisor
The Home Depot Store 6004
08.2023 - 08.2024
Pro Sales Account Associate - $18/hr 40hrs/wk
The Home Depot Inc
11.2021 - 08.2022
Restaurant Supervisor $13/Hr 40hrs/wk
Wubbas
06.2012 - 07.2015
Plasma Center Technician - $12/Hr 40hr/wk
Biolife Plasma Center
09.2009 - 05.2011
Personnel Assistant
United States Air Force
General
Joliet High School
Licensed Cosmetologist - Hair, Skin And Nails
College of Cosmetology