Dynamic leader with proven staff supervision and team leadership skills honed at Panera Bread. Excelled in customer relations and staff training, enhancing team productivity and customer satisfaction. Expert in inventory control and decision-making, driving operational excellence. Achieved significant improvements in service delivery through effective staff management and customer service excellence.
Hi, I’m
Shiloh Snyder
Topeka ,KS
Summary
Overview
3
years of professional experience
Work History
Wingstop Restaurant
Management Trainee
04.2024 - Current
Job overview
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Analyzed customer feedback to identify areas for improvement.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
Dillons Grocery Store
Deli Clerk
01.2024 - 02.2024
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Panera Bread
Team Leader
11.2021 - 01.2024
Job overview
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Texas Roadhouse
Busser
12.2022 - 01.2023
Job overview
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Assisted servers in providing efficient service for improved guest experiences.
Education
Topeka West High SchoolTopeka, KS
GED
University Overview
- Professional Development: Animal Science
- Extracurricular Activities: Football, Wrestling, and Track & Field
Skills
- Customer Service
- Staff Supervision
- Customer Relations
- Sales Techniques
- Staff Training
- Staff Management
- Inventory Control
- Team Leadership
- Decision-Making
- Computer Skills
- Kennel Experience
- Pet Care
- Cash Handling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Management Trainee
Wingstop Restaurant
04.2024 - Current
Deli Clerk
Dillons Grocery Store
01.2024 - 02.2024
Busser
Texas Roadhouse
12.2022 - 01.2023
Team Leader
Panera Bread
11.2021 - 01.2024
Topeka West High School
GED
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