SHILOH SPENCE

I advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements. Coordinated with attorneys, judges, clerks of court and other personnel to ensure smooth running of court proceedings. Maintained confidentiality concerning all matters heard in open court or discussed with attorneys or clients. Scanned paper documents into electronic format for storage in computer databases. Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency. Trained new staff on court procedures and document handling practices. Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials. Prepped and reconciled various dockets for two judges meeting set preferences.

I helped to manage over 5000 utility accounts for the city by carefully creating new customer accounts, maintaining records and managing a cash drawer. Greeted every walk-in, phone call or online inquiry with professionalism and transparency. I assisted my office manager by cross training in their duties to include several processes such as billing, meter reading, adjustments and many more.

I assisted with front office functions for several fast paced locations under the HCA corporation ranging from OBGYN,primary care and Ortho pediatrics. My duties included patient relations, checkin/checkout, scheduling, insurance verification, and answering phones for up to five doctors.
Managed receiving and filing medical records. Assisted with collecting copays. Ensured the overall patient experience is joyful, informational and precise.

Maintained a clean, fresh and appealing department. Submitted produce orders 3 days a week and filed paperwork as necessary. Answered phones and accommodated callers, took messages and directed calls to other departments if required. Complied with all Safeway requirements and expectations in a timely manner. Addressed every customer with great customer skills, maintained a great attitude and assisted in anyway possible.