Shiloh Swensk
Sarasota,FL
Summary
High spirited esthetician with 5+ years of experience in client education and skincare product recommendations. Proven organizational skills and time management enhance service delivery. Adept at maintaining sanitation protocols and building strong client relationships, ensuring a safe and satisfying experience for all clients.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Esthetician
Essentials Day Spa & Salon
05.2022 - 02.2023
- Developed understanding of facial massage techniques for relaxation purposes.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
Esthetician
Colibri Day Spa
10.2022 - 08.2023
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Esthetician
The Face of Paris
09.2023 - Current
- Assisted in performing skin treatments and facials under supervision.
- Learned to recommend skincare products based on client needs.
- Supported estheticians by maintaining clean and organized workstations.
- Observed skin analysis techniques to identify client concerns.
- Practiced sanitation and disinfection procedures following industry standards.
- Gained knowledge of various skincare tools and equipment.
- Shadowed experienced estheticians during client consultations.
Receptionist
Tome Wilson Auto Repair
10.2024 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Scheduled appointments and coordinated service requests for customers.
- Utilized service management software to track customer interactions and vehicle status updates.
- Assisted mechanics by relaying critical information regarding customer needs and vehicle issues.
- Maintained organized filing system for customer records and service history documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
House Cleaner
Self-employed
01.2022 - Current
- Improved cleaning processes, enhancing overall efficiency and client satisfaction.
- Developed custom cleaning plans tailored to client needs and preferences.
- Managed client relationships, addressing inquiries and resolving issues promptly.
- Implemented eco-friendly cleaning practices to promote sustainability.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
The Bridge Sarasota
Sarasota, FL05-2019
Cosmetology - Aesthetics
Aveda Institute
Brandon, FL11-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Calendar management
- Staff management
- Multitasking and prioritization
- Relationship building
- Conflict resolution
Certification
- Certified Sugaring, Salon Sugar
- Dermaplaning, DermaplanPro
Timeline
Receptionist
Tome Wilson Auto Repair
10.2024 - Current
Esthetician
The Face of Paris
09.2023 - Current
Esthetician
Colibri Day Spa
10.2022 - 08.2023
Esthetician
Essentials Day Spa & Salon
05.2022 - 02.2023
House Cleaner
Self-employed
01.2022 - Current
The Bridge Sarasota
Cosmetology - Aesthetics
Aveda Institute
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