Shiloh R. Hosmer
Las Vegas
Summary
Versatile professional combining medical assistance and customer service expertise, adept at managing patient care and administrative support. Skilled in administering treatments, documenting medical histories, and enhancing client satisfaction through effective problem-solving. Committed to fostering positive interactions and maintaining high standards in clinical environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Southwest Medical Assoc. OBGYN
Las Vegas
03.2025 - 05.2026
- Administered injections, medications, and treatments per physician orders to support patient health outcomes.
- Prepared patients for examinations and facilitated gynecological procedures to ensure comfort and accuracy.
- Collected and documented patient medical histories in electronic health records.
- Assisted in laboratory tests by preparing specimens and processing results.
- Coordinated patient referrals to specialists and scheduled appointments to streamline patient care.
- Maintained a clean and organized clinical environment for patient safety.
Customer Service Associate
Zappos
Las Vegas
11.2019 - 08.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided tracking information and resolved shipping or merchandise issues, ensuring timely customer support.
- Served large volume of customers daily with positive attitude, enhancing customer satisfaction.
- Built strong client relationships, fostering community reputation for outstanding customer satisfaction.
Office Manager
Live Smart Automation Dba IPS
Las Vegas
01.2013 - 01.2018
- Managed submission of hundreds of ADT service contracts monthly, ensuring effective communication and strong relationships with corporate offices.
- Optimized organizational systems for payment collections, accounts payable/receivable, deposits, and recordkeeping, enhancing operational efficiency.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity and submitted evaluation reports
- Organized and updated daily service schedule for technicians
Retail Sales Associate
Davidoff of Geneva
Las Vegas
01.2008 - 01.2009
- Delivered personalized service to each customer, contributing to increased sales and enhanced customer satisfaction.
- Greeted customers, assisting with product questions and selections to enhance purchase experience.
- Used POS system to process sales, returns, online orders and gift card activations.
- Managed cash register operations, accurately handling cash and change while organizing coupons.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Administrative Assistant
Midbar Kodesh Temple & Early Childhood Center, NV
Henderson
11.2006 - 08.2008
- Maintained synagogue office operations to ensure a welcoming environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed record filing system that streamlined document organization and management.
- Created and updated membership rosters and key synagogue reports to enhance document organization.
- Recruited new students for admission through marketing and events.
- Engaged with parents and families to build positive relationships for children to thrive.
Education
Certified Medical Assistant - Healthcare
Optum Medical Assistant Apprenticeship
Las Vegas, NV04-2026
High School Diploma -
Horizon East High School
Las Vegas, NV06-1998
Skills
- Patient care
- Procedure assistance
- Specimen collection and processing
- Laboratory procedures
- Infection control practices
- Electronic health records
- EMR / EHR
- Administrative and Office Support
- CPR and AED
Certification
- CCMA
- BLS
- Medical Lab License
Timeline
Medical Assistant
Southwest Medical Assoc. OBGYN
03.2025 - 05.2026
Customer Service Associate
Zappos
11.2019 - 08.2021
Office Manager
Live Smart Automation Dba IPS
01.2013 - 01.2018
Retail Sales Associate
Davidoff of Geneva
01.2008 - 01.2009
Administrative Assistant
Midbar Kodesh Temple & Early Childhood Center, NV
11.2006 - 08.2008
Certified Medical Assistant - Healthcare
Optum Medical Assistant Apprenticeship
High School Diploma -
Horizon East High School