Shilpaben Patel
Overview
10
10
years of professional experience
Work History
General Manager
Red Roof Inn
05.2022 - Current
- Reviewed financial reports to identify trends for strategic adjustments.
- Fostered a culture of accountability for improved team cohesion and morale.
- Analyzed competitive landscape for informed decision-making in product development.
- Streamlined processes by managing cross-functional teams.
Sandwich Artist
Subway Restaurants
02.2020 - 05.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Assistant Manager of Operations
Marcos's Pizza
04.2018 - 01.2020
- Managed departmental budgets, ensuring alignment with organizational financial goals.
- Collaborated with departments to standardize processes, enhancing overall operational consistency.
- Trained staff on best practices for customer interactions, resulting in higher satisfaction ratings.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Customer Service Representatives
Motel 6 Hotel
02.2015 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
Timeline
General Manager
Red Roof Inn
05.2022 - Current
Sandwich Artist
Subway Restaurants
02.2020 - 05.2022
Assistant Manager of Operations
Marcos's Pizza
04.2018 - 01.2020
Customer Service Representatives
Motel 6 Hotel
02.2015 - 03.2018