Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Accomplishments
References
Timeline
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Shilpi Debuka

Albany,NY

Summary

Results-driven Business Analyst with a strong background in IT, specializing in analyzing business processes, gathering requirements, and implementing technology-driven solutions. Adept at bridging the gap between technical teams and business stakeholders to optimize workflows, enhance system functionality, and drive efficiency. Skilled in data analysis, process automation, and project management, with a keen ability to translate business needs into actionable insights. Passionate about leveraging technology to improve organizational performance and user experience.

Dynamic Business Owner at Bliss Cafe and Creamery, successfully rebranded and revitalized the establishment since 2023. Demonstrated expertise in strategic marketing, customer engagement, and operational efficiency, resulting in increased foot traffic and sales growth.

Overview

26
26
years of professional experience

Work History

Information Technology Specialist

NYSITS
09.2022 - Current
  • Developed business process models to identify and document customer requirements.
  • Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
  • Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
  • Conducted competitive analysis to inform strategic planning and positioning.
  • Managed and led meetings and workshops with multiple departments to solidify requirements.
  • Conducted gap analysis between current state processes and desired future state processes.

Quality Assurance Analyst & Business Analyst

NYS Department of Tax & Finance
12.2019 - 09.2022
  • As a Quality Assurance Analyst: Conducted usability and GUI testing, developing timely event monitoring for the application's front-end
  • Executed test plans and performed system and regression tests
  • Identified NYS 45 exceptions and posted them on the mainframe
  • Used Quality Center for managing test cases and tracking defects
  • As a Business Analyst: Analyzed business processes and identified areas for improvement
  • Gathered and documented business requirements for system enhancements
  • Conducted research to correct unidentified taxpayer issues
  • Collaborated with stakeholders to validate requirements and specifications
  • Assisted in developing reference materials and guides for business processes

Tax Information Aide

NYS Department of Tax & Finance
11.2017 - 12.2019
  • Managed daily tax payment reconciliation, monitored vendor processing for efficiency, and generated monthly volume reports
  • Remediated production issues, conducted end-to-end testing, facilitated knowledge transfer on test cases, and developed SQL queries

Verifications Documents Admin

Maximus Inc.
04.2017 - 10.2017
  • Retrieved imaged documents from MAXE and back office in the Marketplace
  • Researched document information to validate application data
  • Generated follow-up notices to consumers as needed
  • Made decisions regarding document or account escalation for further research or account review
  • Initiated Department of Health (DOH) involvement by creating manual tasks when necessary

Quality Assurance Lead

Rahul Udyog
08.1999 - 08.2005
  • Analyzed requirements, generated test cases, and enhanced automation scripts
  • Executed test plans, performed system and regression tests
  • Used Quality Centre for test cases, tracked defects, and engaged in peer reviews
  • Worked with vendors for end-to-end testing, handled diverse roles related to PeopleSoft technologies
  • Managed test plans and reporting, encompassing backend testing, defect follow-up, and test strategy execution, all while ensuring metrics collection

Education

Certified Yoga and Meditation Teacher - Health And Wellness

Yoga Vidya
Albany, NY
03-2019

Some College (No Degree) - Home Science

Lady AmritBai Daga College
Nagpur, Maharashtra, India

Certified Web Master -

World Wide Web Institute

Skills

  • Windows Software Experience
  • Visual Basic Programming
  • Quality Center Management
  • LoadRunner Tool Experience
  • Test Director
  • QTP Automation Skills
  • Application Lifecycle Management
  • Team Foundation Server Expertise
  • TCP/IP
  • Real-Time Application Management
  • MS SQL Server
  • Database Management
  • Skilled in Creating Visio Diagrams
  • Balsamiq Wireframing
  • Miro Board Management

Volunteer Experience

  • Culinary Instructor, Bethlehem High School, Taught Indian cooking classes, sharing cultural knowledge and culinary skills with students., Promoted cultural diversity and understanding through food education.
  • Diversity Committee Member, Played an integral role in the diversity committee., Actively participated in organizing and executing the annual Diversity Day event., Contributed to fostering an inclusive environment and promoting cultural awareness.
  • Meditation Instructor, Local Elementary School, Taught meditation techniques to elementary school children., Helped young students develop mindfulness and stress-management skills.
  • Active Volunteer, Art of Living Foundation, Regularly volunteered with this non-profit organization., Assisted in organizing and conducting stress-relief and self-development programs., Contributed to community well-being through various outreach activities.

Languages

English
Full Professional
Hindi
Full Professional

Accomplishments

  • Revamped branding strategy to meet evolving market dynamics effectively.
  • Designed creative advertising plans that enhanced client participation and sales growth.
  • Updated site to meet changing customer requirements.
  • Adapted service offerings based on regular interactions with a broad range of customers.
  • Used commercial awareness to detect and exploit emerging markets potential.
  • Supervised social media management alongside maintaining strong customer relations.

References

References available upon request.

Timeline

Information Technology Specialist

NYSITS
09.2022 - Current

Quality Assurance Analyst & Business Analyst

NYS Department of Tax & Finance
12.2019 - 09.2022

Tax Information Aide

NYS Department of Tax & Finance
11.2017 - 12.2019

Verifications Documents Admin

Maximus Inc.
04.2017 - 10.2017

Quality Assurance Lead

Rahul Udyog
08.1999 - 08.2005

Certified Yoga and Meditation Teacher - Health And Wellness

Yoga Vidya

Some College (No Degree) - Home Science

Lady AmritBai Daga College

Certified Web Master -

World Wide Web Institute
Shilpi Debuka