Shilpi Sinha
Placentia,CA
Summary
Experienced Compliance and Risk Management Professional with a proven track record in KYC, AML, and Regulatory Compliance. Currently leading the BSA Exit team within CIU at Bank of Hope, specialize in driving process automation, enhancing operational efficiency, and delivering strategic solutions that align with organizational goals. With over a decade of experience across top financial institutions, excel at managing complex compliance challenges and leading high-performing teams to success. Passionate about leveraging technology to innovate compliance processes and committed to maintaining the highest standards of integrity and accuracy in financial services.
Overview
16
16
years of professional experience
Work History
VP, Client Intelligence Unit Team Lead
Bank of Hope
04.2024 - Current
- Lead and manage BSA Exit Team within Client Intelligence Unit (CIU), ensuring the effective execution of compliance processes, including customer due diligence, enhanced due diligence, and assist the CIU manager in drafting procedure/polices
- Spearheaded automation of the customer exit process, reducing manual workload and enhancing the accuracy and timeliness of reporting to senior management
- Collaborate closely with internal Financial Crimes Compliance Units to execute exit processes for customers exceeding risk thresholds, ensuring adherence to regulatory policies and standards
- Innovated a transaction review process that streamlined the analysis of client accounts, significantly improving the efficiency by 60% for the EDD and FIU teams
- Provide ongoing guidance to the first line of defense, ensuring compliance with the bank’s CIP and KYC policies
- Support bank reviews, audits, BSA/AML compliance testing, and related product developments.
VP, Sr KYC Analyst
Bank of Hope
04.2022 - 03.2024
- Played pivotal role in updating and automating Exit Process, resulting in more efficient tracking and improved management reporting
- Led execution of customer exit processes for those exceeding bank's risk-based policy, coordinating with Investigation, OFAC, and Customer Risk Oversight Committees
- Automated transaction review process for EDD review and Financial Investigation teams, minimizing manual filtering and data analysis time
- Conducted thorough EDD reviews on high-risk clients, providing expert guidance on documentation requirements and compliance with KYC policies.
AVP, Sr KYC Analyst
Bank of Hope
10.2020 - 03.2022
- Enhanced Exit Tracking Process by automating account closure/customer exit status for efficient tracking which resulted in improved reporting to Senior management and ease of work for analysts
- Execute exit process for customer who exceed bank risk-based policy on behalf of BSA departments (Investigation, OFAC, Customer Risk Oversight Committee)
- Automated transaction review process that provided a quick summary of client’s accounts credits & debits for EDD review team which minimized the time spent on manually filtering and analyzing transactional data
- Conduct EDD review on High-risk clients and guide first line of defense on documentation requirement to fulfill CIP and KYC policy established by Bank.
AVP, Sr Sanctions Analyst II
Bank of Hope
01.2020 - 10.2020
- Led review of OFAC alerts, ensuring accurate screening and communication with business units for OFAC-related inquiries
- Provided expert guidance to various operational teams, including Wireroom, Deposit Operations, and Lending, to resolve OFAC matches
- Conducted comprehensive reviews of customer information files against OFAC/SDN lists, documenting false positives and escalating potential matches.
BSA Senior Analyst I
Bank of Hope
11.2018 - 01.2020
- Conducted periodic account and customer reviews to detect suspicious activities, ensuring compliance with regulatory guidelines
- Prepared Suspicious Activity Reports (SARs) in alignment with established regulatory timelines
- Demonstrated deep knowledge of AML/KYC issues, contributing to the broader functional understanding of compliance within the bank
- Earned Employee of the Month (May 2019) for developing a Transaction Analysis Tool, streamlining SAR and KYC team processes, and automating alert triaging.
Sr. Compliance Analyst
JP Morgan Chase & Co
12.2014 - 10.2018
- AML Investigation & Client List Screening
- Evaluate internal controls design and effectiveness to identify control gaps and implemented checks to mitigate risk
- Demonstrating expertise in training program development, documentation, records management, and audit coordination and execution while leveraging key partnerships with senior management to support business practices
- Test, reconcile, and validate vendor automated reports (within CARMA/Tableau) and use problem-solving skills to determine variance root cause and suggest solutions to report developers
- Automate metric reports via macros (VBA) for greater accuracy in report generation resulting in time saved from a full-day process to 2 hours
- Managed domestic and international 20+ team members responsible for building a holistic diagram of JPMorgan’s high-risk clients across various lines of business to successfully close the Holistic project within a strict timeline
- Led special projects in development and executed research aimed at identification and recommendation of best practices in Client List Screening via quality tests and staff training
- Developed and distributed project progression reporting to Senior Management
- Worked closely with internal members and other financial institutions to fulfill 314(b) of the USA Patriot Act Sharing of Information and Request for Information (RFI) inquiries as well as Suspicion Activity Report filings pre-work to successfully close the 2015 Lookback project
- Collaborated with project managers and quality team in successfully writing and implementing procedures for cash transaction reviews and a new originator-beneficiary pair sampling methodology
- Managed Team and their tasks and conducted reviews of Team’s performance and appraisal.
AVP, Assistant Branch Manager-Operations/Auditing
Bank of Hope
01.2012 - 12.2014
- Leveraged strong presentation and mentoring skills to train and coach bank staff which lead to successfully passing two Branch audits
- Assisted and supported Branch manager in the administration and efficient daily operation of a full-service branch office, including the areas of operations, lending, product sales, customer service, and security and safety in accordance with the Bank’s objectives
- Handled all aspects of auditing logs and cash along with monitoring Bank Secrecy Act regulated reports such as Currency Transaction Report, Suspicion Activity Report, and Know Your Customer (KYC) related to new account opening.
Personal Banker
Bank of Hope
08.2010 - 12.2012
- Handled all aspects of account opening, closing and maintenance along with supervising and coaching the teller line while adhering to company’s and governmental regulation in order to minimize loss
- Assisted in branch monetary audits along with individual cash drawer audits
- Provided personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.
Personal Banker
Citizens Bank
10.2008 - 08.2010
- Performed branch level loan closing and notary service and cross-sold products when profiled clients to satisfy their current and/or future financial needs
- Followed established procedures for processing receipts, cash, prepared bank deposits, investigated and resolved customer queries, processed adjustments.
Education
ACAMS Certification -
ACAMS
Queens, NY12.2014
Bachelor of Science - Accounting & Economics
Queens College of The City University of New York
Queens, NY06.2011
Associate of Science - Business Administration
Nassau Community College
Nassau, NY06.2008
Skills
- Strength in Team, Risk & Controls management
- Proficient in MS Office suite of applications, Outlook, Excel (Advanced), PowerPoint, Word, Access, SharePoint, QlikView, Tableau, BI Portal, JIRA, BSA Manager, SAR Manager, Actimize, SWIFT messaging, VBA
- Results Oriented
- Ability to process and manipulate large business data for effective analysis/reporting
- Proficient in Banking regulatory requirements, including Branch regulations, Anti-money Laundering transactions, and Client Screening Regulatory requirements
Timeline
VP, Client Intelligence Unit Team Lead
Bank of Hope
04.2024 - Current
VP, Sr KYC Analyst
Bank of Hope
04.2022 - 03.2024
AVP, Sr KYC Analyst
Bank of Hope
10.2020 - 03.2022
AVP, Sr Sanctions Analyst II
Bank of Hope
01.2020 - 10.2020
BSA Senior Analyst I
Bank of Hope
11.2018 - 01.2020
Sr. Compliance Analyst
JP Morgan Chase & Co
12.2014 - 10.2018
AVP, Assistant Branch Manager-Operations/Auditing
Bank of Hope
01.2012 - 12.2014
Personal Banker
Bank of Hope
08.2010 - 12.2012
Personal Banker
Citizens Bank
10.2008 - 08.2010
ACAMS Certification -
ACAMS
Bachelor of Science - Accounting & Economics
Queens College of The City University of New York
Associate of Science - Business Administration
Nassau Community College
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