Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shilyn Stroye

East Brunswick,NJ

Summary

A dedicated and adaptable professional with hands-on experience in hospitality, retail, and entertainment operations. Skilled in providing exceptional customer service, leading teams in fast-paced environments, and ensuring operational efficiency. Eager to bring a strong work ethic and teamwork to any role while continuing to grow and learn.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Warehouse Worker

UPS
East Brunswick, NJ
09.2024 - Current
  • Efficiently load and unload packages from delivery trucks, ensuring timely processing while maintaining safety and accuracy.
  • Operate scanning equipment to sort packages by destination, verifying labels and tracking information to prevent shipping errors.
  • Strategically organize and stack packages within trailers to maximize space utilization and minimize potential damage during transit.
  • Maintain a clean, organized, and hazard-free work environment, adhering to all company safety protocols and OSHA standards.
  • Work collaboratively with team members and supervisors to consistently meet or exceed daily productivity and shipping targets.

Team Leader

Urban Air Adventure Park
Milltown, NJ
04.2021 - 10.2024
  • Welcomed guests, processed admissions, and provided excellent customer service to enhance visitor experiences.
  • Managed front desk operations, including ticketing, membership sales, and handling customer inquiries.
  • Assisted with food preparation and service, ensuring a clean and safe dining environment.
  • Trained new employees on customer service best practices and operational procedures.
  • Resolved guest concerns promptly, contributing to high customer satisfaction ratings.
  • Investigated security incidents and violations of established security policies.
  • Monitored security cameras for suspicious activity.
  • Established clear expectations for employees, providing guidance when needed.

Meat Clerk

Stop & Shop
Monmouth Junction, NJ
07.2020 - 11.2020
  • Processed payments on cash register and counted back bills and change to patrons.
  • Checked expiration dates on product packages to ensure freshness and quality standards were met.
  • Monitored temperatures of freezers and refrigerators to maintain food safety standards.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.

Education

High School Diploma -

South Brunswick High School
Monmouth Junction, NJ
05-2021

Some College (No Degree) -

Rutgers University
New Brunswick, NJ

Skills

  • Exceptional customer service and communication
  • Multitasking and time management in a fast-paced environment
  • Point-of-sale (POS) system operation and cash handling
  • Team collaboration to achieve goals efficiently
  • Accurate and timely incident reporting
  • Strong attention to detail in daily operations
  • Adherence to safety protocols and procedures
  • Effective problem solving in challenging situations

Certification

SORA license

Timeline

Warehouse Worker

UPS
09.2024 - Current

Team Leader

Urban Air Adventure Park
04.2021 - 10.2024

Meat Clerk

Stop & Shop
07.2020 - 11.2020

High School Diploma -

South Brunswick High School

Some College (No Degree) -

Rutgers University

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