James Lee

• Receiving: Unloading incoming delivery trucks and loading packages onto conveyor belts.
• Pick to Buffer: Sorting and placing packages off the conveyor belts onto physical racks or staging areas.
• Stowing: Scanning packages and placing them into designated delivery bags and onto physical pallets.
• Staging: Organizing and wrapping pallets, and transporting sorted orders so delivery drivers can easily load their vans.
• Technology Use: Operating smartphones, scanners, and viewing prompts on screens to direct daily tasks and prevent sorting errors.
• Heavy Lifting: Handling and transporting packages, some weighing up to 49 lbs, along with oversized items like large TVs or furniture.
• Load-Out Operations: Overseeing the staging and loading of vans during the morning wave when drivers arrive to pick up their routes.
• Driver Support: Managing on-the-road issues, handling route escalations, and assisting drivers who return to the station with undelivered packages.
• Truck Unloading: Working on the dock to unload shipping containers and delivery trucks filled with loose packages, bags, and pallets.
• Scanning & Sorting: Using handheld devices or conveyor belts to scan inbound packages so they are registered into the local facility's system.
• Stowing(Inbound): Placing unsorted inventory and packages into organized, location-specific bags and racks on the warehouse floor so they are ready for the driver's route.
• Handling Returns: Processing undeliverable packages, customer returns, or overage, which get scanned and integrated back into the system.
• Package Processing: Undelivered packages are scanned, processed, and either re-sorted for a later "crash sort" or staged to go out again the next day.
• Station Reset: Associates and managers reset the warehouse floor—rebagging and organizing the physical sorting stations (bag resets) so the facility is ready for the overnight or early morning sort shifts. [1, 2, 3, 4]

•Receive & prepared inventory for Same-day/Flex/DSP Delivery

• Loaded and unloaded trucks using pallet jacks and hand carts.

• Operated dishwashing equipment to maintain cleanliness and sanitation standards.
• Sorted and rinsed dishes, utensils, and cookware for efficient washing process.
• Assisted kitchen staff by providing clean dishes and utensils during service hours.
• Clearing:Promptly removing used plates, glasses, silverware, and napkins from tables once guests are finished.
• Floor & Area Cleaning: Sweeping up crumbs, cleaning up accidental spills, and removing trash to ensure the dining area meets strict health and safety standards.
• General Upkeep: Polishing silverware, restocking condiment bottles, and maintaining a tidy dish-pit/back-of-house area.
• Guest Comfort: Fulfilling light guest requests such as bringing extra napkins, providing children's silverware, or refilling water glasses.
• Communication: Alerting servers of guest complaints, special dietary needs (e.g., food allergies), or empty tables.

• Greeting & Assistance: Welcoming customers as they enter, assisting with product locations, and answering questions.
• Cashier Operations: Operating the cash register, processing payments (cash, cards, and mobile), and processing lottery tickets or fuel transactions.
• Fresh Food Prep: Preparing, baking, and assembling fresh food items like pizza, sandwiches, and taquitos.
• Beverage Maintenance: Brewing fresh coffee, stocking fountain drink machines, and preparing Slurpees and iced beverages.
• Health & Safety: Adhering to strict food safety and sanitation guidelines, including proper temperature monitoring and equipment cleaning.
• Inventory Management: Receiving deliveries, unpacking shipments, and ensuring stock is rotated properly (first-in, first-out) to prevent spoilage.
• Merchandising: Restocking shelves, coolers, and displays so products are always available for customers.
• Price Updates: Placing new price tags, putting up signage for current promotions, and updating product labels.
• Store Upkeep: Sweeping, mopping, taking out the trash, and cleaning restrooms to maintain a spotless shopping environment.
• Exterior Maintenance: Clearing the storefront, gas pumps, and parking lot of litter.

• Greeting & Assistance: Welcoming customers as they enter, assisting with product locations, and answering questions.
• Cashier Operations: Operating the cash register, processing payments (cash, cards, and mobile), and processing lottery tickets or fuel transactions.
• Health & Safety: Adhering to strict food safety and sanitation guidelines, including proper temperature monitoring and equipment cleaning.
• Inventory Management: Receiving deliveries, unpacking shipments, and ensuring stock is rotated properly (first-in, first-out) to prevent spoilage.
• Merchandising: Restocking shelves, coolers, and displays so products are always available for customers.
• Store Upkeep: Sweeping, mopping, taking out the trash, and cleaning restrooms to maintain a spotless shopping environment.
• Exterior Maintenance: Clearing the storefront, gas pumps, and parking lot of litter.

• Provided excellent customer service in fast-paced restaurant environment.
• Handled cash transactions accurately and processed payments swiftly.
• Cooking & Baking: Preparing and baking food items according to standardized recipes and instructions.
• Portioning: Ensuring meals are served with correct portion control and presented attractively.
• Order Taking: Greeting guests, taking accurate food orders, and answering questions about products or ingredients.
• Health Standards: Following food safety protocols (such as HACCP) and ensuring all hot/cold food items are maintained at safe, acceptable temperatures.
• Cleanliness: Operating kitchen equipment safely and keeping workspaces, dining areas, and equipment clean.
• Stocking: Rotating products using the first-in, first-out (FIFO) rule and restocking pantries or display cases as needed.
• Food Preparation: Measure ingredients and cook items according to recipes (e.g., hot bars, fryers, and rotisserie chickens).
• Product Merchandising: Weigh, label, and stock grab-and-go items; monitor cases for quality and "sell-by" dates.
• Sanitation: Maintain a clean workspace by operating dishwashers, sanitizing meat and cheese slicers, and following food safety guidelines.
• Inventory & Stock: Rotate products, unpack delivery trucks, and update logs for hot food temperatures.
• Customer Service: Assist customers, fulfill custom orders, prepare party trays, and make product recommendations.