Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shimani Mack

Queens,NY

Summary

Detail-oriented and dedicated customer service professional with experience in healthcare, hospitality, and retail environments. Adept at managing multiple tasks efficiently, providing high-quality customer care, and ensuring operational success. Seeking to contribute skills and experience to a dynamic organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

PureOBGYN
New York, NY
12.2024 - Current
  • Assist patients with scheduling, billing inquiries, and administrative support.
  • Resolve issues and answer questions to ensure a smooth experience for patients.
  • Maintain patient confidentiality while adhering to healthcare compliance standards.
  • Manage incoming calls, and provide detailed information about services and procedures.

Home Health Aide

Elder Care Homecare Inc
Queens, NY
08.2020 - 12.2024
  • Delivered high-quality in-home care to elderly patients, assisting with daily activities and personal care.
  • Administered medications, monitored patient health conditions, and reported changes to family members and healthcare providers.
  • Developed strong, compassionate relationships with clients, ensuring comfort and well-being.
  • Maintained records of patient progress, care activities, and concerns.

Front Desk Agent

Hoilday Inn Express
Raleigh, NC
06.2019 - 07.2020
  • Managed guest check-ins and check-outs, ensuring a welcoming, and smooth experience.
  • Address guest inquiries and concerns promptly, delivering exceptional customer service.
  • Handled reservations, room assignments, and special requests.
  • Assisted with maintaining hotel operations, including room cleanliness and facility availability.

Education

High School Diploma -

Millbrook Magnet Highshool
Raleigh, NC
01-2020

Skills

  • Customer service
  • Patient care
  • Front Desk Operations
  • Data entry
  • Scheduling and coordination
  • Health Insurance Billing
  • Communication
  • Problem-solving

Certification

  • Home Health Aide Certification- New York City, 2020

References

References available upon request.

Timeline

Customer Service Representative

PureOBGYN
12.2024 - Current

Home Health Aide

Elder Care Homecare Inc
08.2020 - 12.2024

Front Desk Agent

Hoilday Inn Express
06.2019 - 07.2020

High School Diploma -

Millbrook Magnet Highshool

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