Shimaree Lloyd
Queens,NY
Summary
Analytical professional with critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great with others and consistently exceeds expectations by developing four supervisors which two went on to be Assistant managers.
As well as Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Won General manager of the year in 2018 after 2 years of taking over the position. As well as improving employee development and operational systems to generate $3 million in sales.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Doherty Enterprises
Valley Stream, NY
03.2023 - 02.2024
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food, beverage and labor costs.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Supervisor
Luxe Capital Designs
Queens, NY
01.2021 - 10.2022
- Responded to customer questions regarding products, prices and availability.
- Monitored operations and reviewed records and metrics to understand company performance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Complied with company policies, objectives and communication goals.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Implemented strategies to take advantage of new opportunities.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Identified needs of customers promptly and efficiently.
Manager of Operations
Briad
Queens, NY
11.2012 - 05.2020
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Conducted periodic assessments to evaluate company's financial performance.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Hired and onboarded team members to meet immediate and expected demand.
- Addressed customer concerns with suitable solutions.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Tracked and replenished inventory to maintain par levels.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Oversaw financial management, budget management, accounting and payroll activities.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Built strong operational teams to meet process and production demands.
- Managed scheduling, training and inventory control.
- Enforced federal, state, local and company rules for safety and operations.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Generated performance and labor strategies to compete in new and existing markets.
Education
Associate of Arts - Hospitality Administration And Management
Arts Institute
New York, NY04.2011
Skills
- Processes and Procedures
- Quantitative Skills
- Content Management Expertise
- Improvement Plan Knowledge
- Experience in Leadership
- Conflict Resolution
- Training & Development
- Good Work Ethic
- Team Management
- Microsoft Office
- Relationship Building
- Computer Skills
- Friendly, Positive Attitude
- People Skills
- Critical Thinking
- Planning & Organizing
- Active Listening
- Reliable & Trustworthy
- Customer Service
Timeline
Restaurant Manager
Doherty Enterprises
03.2023 - 02.2024
Supervisor
Luxe Capital Designs
01.2021 - 10.2022
Manager of Operations
Briad
11.2012 - 05.2020
Associate of Arts - Hospitality Administration And Management
Arts Institute