Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shimeeka Ireland

Edina,MN

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Prairie- Care
Edina, MN
07.2022 - Current
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Processed patient payments and scanned identification and insurance cards.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.

Medical Appointment Scheduler

Interim Staffing
Saint Louis Park, MN
04.2022 - 08.2023
  • Managed incoming calls by transferring them to the appropriate department or taking messages when necessary.
  • Scheduled follow-up appointments for long-term care plans or treatments prescribed by physicians.
  • Answered phone inquiries from patients and directed them to appropriate personnel.
  • Followed up with patients and confirmed appointments.

Medical Receptionist Call Center

Mn Lung & Sleep
Edina, MN
03.2021 - 02.2023
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Informed patients of financial responsibilities prior to rendering services.

Durable Medical Equipment Specialist

Fairview Health Services
Saint Paul , MN
12.2021 - 02.2022
  • Instructed patients on how to safely use their durable medical equipment at home.
  • Organized and managed inventory control systems to ensure accuracy of product availability.
  • Assisted customers in selecting appropriate durable medical equipment that best fit their needs.
  • Scheduled appointments for fittings, adjustments or repair services for DME items.
  • Evaluated patient's insurance coverage requirements prior to providing services or selling products.
  • Ensured compliance with applicable laws and regulations governing the sale of durable medical equipment.
  • Processed orders for new or replacement DME items in a timely manner.

Housekeeping Aide

North Memorial Medical Center
Robbinsdale, MN
11.2019 - 08.2021
  • Changed bed linens and made beds according to hotel standards.
  • Removed trash from all guest rooms on a daily basis.
  • Assisted guests with any special requests related to housekeeping services.
  • Transported soiled linens from guest rooms to laundry area for cleaning.
  • Cleaned windowsills, window treatments, mirrors and other glass surfaces.
  • Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
  • Followed specific cleaning instructions provided by supervisors.
  • Checked all assigned areas thoroughly for cleanliness prior to leaving them.
  • Dusted furniture, fixtures and other surfaces.

Housekeeping and Laundry Attendant

Millers Landing
Minneapolis, MN
02.2020 - 06.2021
  • Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
  • Sanitized surfaces throughout the facility including countertops, door handles.
  • Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
  • Changed bed sheets daily according to hotel standards and procedures.
  • Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
  • Delivered requested items such as additional pillows or blankets promptly to guests.

PBX Switchboard Operator

Fairview Health Services
Saint Paul, MN
01.2021 - 04.2021
  • Rerouted long distance calls as needed.
  • Conducted daily maintenance checks on all PBX switchboard components.
  • Operated audio conferencing equipment for multiple parties during conference calls.
  • Answered and routed incoming calls on a multi-line PBX switchboard.
  • Assisted customers with inquiries in a professional manner.
  • Verified caller's identity before transferring any confidential information over the phone.
  • Responded to emergency situations by connecting callers with the proper authorities in a timely manner.

Education

GED -

Lehman Center
Minneapolis, MN
04-2003

Associate of Science - Medical Billing And Coding

Colorado Technical University
Colorado Springs, CO

Skills

  • Mail Management
  • HIPAA Compliance
  • Insurance Verification
  • Medical Billing
  • Payment Collection
  • Billing Support
  • Records Management
  • Medical Charting
  • Medical Terminology
  • Appointment Scheduling
  • Patient Registration
  • Electronic Medical Records
  • Proficient in [Software]
  • Understanding of Medical Laws
  • Paperwork Coordination

Timeline

Medical Receptionist

Prairie- Care
07.2022 - Current

Medical Appointment Scheduler

Interim Staffing
04.2022 - 08.2023

Durable Medical Equipment Specialist

Fairview Health Services
12.2021 - 02.2022

Medical Receptionist Call Center

Mn Lung & Sleep
03.2021 - 02.2023

PBX Switchboard Operator

Fairview Health Services
01.2021 - 04.2021

Housekeeping and Laundry Attendant

Millers Landing
02.2020 - 06.2021

Housekeeping Aide

North Memorial Medical Center
11.2019 - 08.2021

GED -

Lehman Center

Associate of Science - Medical Billing And Coding

Colorado Technical University

Similar Profiles

CREATE PROFILE
Shimeeka Ireland