Open To Work
Shimeeka Ireland
Edina,MN
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
6
6
years of professional experience
2004
2004
years of post-secondary education
Work History
Medical Billing and Collections Specialist
Twin Cities Pain Clinic
Edina, Minnesota
04.2024 - Current
- Processed patient billing claims using electronic health record systems.
- Managed insurance follow-ups to resolve outstanding payments efficiently.
- Reviewed patient accounts for discrepancies and initiated corrections promptly.
- Collaborated with healthcare providers to ensure accurate coding and documentation.
- Monitored accounts receivable aging reports to identify overdue balances regularly.
- Educated patients on insurance benefits and financial responsibilities effectively.
- Assisted in training new staff on billing procedures and software usage comprehensively.
- Communicated with patients regarding payment plans, overdue balances, and collections issues.
- Processed credit card payments from patients for medical services rendered.
- Followed up on unpaid or denied claims in a timely manner.
- Analyzed account receivables aging report to identify delinquent accounts.
- Collaborated closely with other departments such as clinical staff and front desk personnel to ensure accurate coding of services provided.
Medical Receptionist
Prairie- Care
Edina, MN
07.2022 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed patient payments and scanned identification and insurance cards.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Medical Appointment Scheduler
Interim Staffing
Saint Louis Park, MN
04.2022 - 08.2023
- Managed incoming calls by transferring them to the appropriate department or taking messages when necessary.
- Scheduled follow-up appointments for long-term care plans or treatments prescribed by physicians.
- Answered phone inquiries from patients and directed them to appropriate personnel.
- Followed up with patients and confirmed appointments.
Medical Receptionist Call Center
Mn Lung & Sleep
Edina, MN
03.2021 - 02.2023
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed referrals for specialist care when requested by physicians or patients.
- Informed patients of financial responsibilities prior to rendering services.
Durable Medical Equipment Specialist
Fairview Health Services
Saint Paul , MN
12.2021 - 02.2022
- Instructed patients on how to safely use their durable medical equipment at home.
- Organized and managed inventory control systems to ensure accuracy of product availability.
- Assisted customers in selecting appropriate durable medical equipment that best fit their needs.
- Scheduled appointments for fittings, adjustments or repair services for DME items.
- Evaluated patient's insurance coverage requirements prior to providing services or selling products.
- Ensured compliance with applicable laws and regulations governing the sale of durable medical equipment.
- Processed orders for new or replacement DME items in a timely manner.
Housekeeping Aide
North Memorial Medical Center
Robbinsdale, MN
11.2019 - 08.2021
- Changed bed linens and made beds according to hotel standards.
- Removed trash from all guest rooms on a daily basis.
- Assisted guests with any special requests related to housekeeping services.
- Transported soiled linens from guest rooms to laundry area for cleaning.
- Cleaned windowsills, window treatments, mirrors and other glass surfaces.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Followed specific cleaning instructions provided by supervisors.
- Checked all assigned areas thoroughly for cleanliness prior to leaving them.
- Dusted furniture, fixtures and other surfaces.
Housekeeping and Laundry Attendant
Millers Landing
Minneapolis, MN
02.2020 - 06.2021
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Sanitized surfaces throughout the facility including countertops, door handles.
- Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
- Changed bed sheets daily according to hotel standards and procedures.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Delivered requested items such as additional pillows or blankets promptly to guests.
PBX Switchboard Operator
Fairview Health Services
Saint Paul, MN
01.2021 - 04.2021
- Rerouted long distance calls as needed.
- Conducted daily maintenance checks on all PBX switchboard components.
- Operated audio conferencing equipment for multiple parties during conference calls.
- Answered and routed incoming calls on a multi-line PBX switchboard.
- Assisted customers with inquiries in a professional manner.
- Verified caller's identity before transferring any confidential information over the phone.
- Responded to emergency situations by connecting callers with the proper authorities in a timely manner.
Education
GED -
Lehman Center
Minneapolis, MNAssociate of Science - Medical Billing And Coding
Colorado Technical University
Colorado Springs, COSkills
- Mail Management
- HIPAA Compliance
- Insurance Verification
- Medical Billing
- Payment Collection
- Billing Support
- Records Management
- Medical Charting
- Medical Terminology
- Appointment Scheduling
- Patient Registration
- Electronic Medical Records
- Proficient in [Software]
- Understanding of Medical Laws
- Paperwork Coordination
Education and Training
other,other
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Medical Billing and Collections Specialist
Twin Cities Pain Clinic
04.2024 - Current
Medical Receptionist
Prairie- Care
07.2022 - Current
Medical Appointment Scheduler
Interim Staffing
04.2022 - 08.2023
Durable Medical Equipment Specialist
Fairview Health Services
12.2021 - 02.2022
Medical Receptionist Call Center
Mn Lung & Sleep
03.2021 - 02.2023
PBX Switchboard Operator
Fairview Health Services
01.2021 - 04.2021
Housekeeping and Laundry Attendant
Millers Landing
02.2020 - 06.2021
Housekeeping Aide
North Memorial Medical Center
11.2019 - 08.2021
GED -
Lehman Center
Associate of Science - Medical Billing And Coding
Colorado Technical University