Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Accomplishments
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Shimira Solomon

Shimira Solomon

Citrus Heights,CA

Summary

Motivated Assistant Manager enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

TeleDirect Call Center
North Highlands, CA
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Assistant General Manager

SSP America
Sacramento, CA
02.2022 - Current
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Met business targets with streamlined operations strategies.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.

Care Provider

IHSS In Home Support Services
Sacramento, CA
01.2021 - Current
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Arrange medication and reminded patients to take each according to correct schedule.
  • Laundered clothing and bedding to prevent infection.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Assisted patients with daily personal hygiene.

Shift Leader

Carl's Jr
Citrus Heights, CA
09.2015 - 02.2022
  • Managed and mentored 10 staff members.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Resolved customer complaints and reported issues to senior management.

Education

High School Diploma -

Hiram W. Johnson High School
Sacramento, CA
06.2006

Skills

  • Managing Operations and Efficiency
  • Complex Problem Solving
  • Flexible Schedule
  • Positive Attitude
  • Housekeeping
  • Ability to Lift Clients
  • Attentive to People
  • Cash Register Operations
  • Employee Training
  • Cash Handling
  • Till Counting

Timeline

Assistant General Manager

SSP America
02.2022 - Current

Care Provider

IHSS In Home Support Services
01.2021 - Current

Shift Leader

Carl's Jr
09.2015 - 02.2022

Customer Service Representative

TeleDirect Call Center

High School Diploma -

Hiram W. Johnson High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 50+ staff members.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Earned "Passion Award" in 2023 from my current company SSP AMERICA.
  • Managed Peet's Coffee , Urban Express , Iron Horse Tavern , Cafeteria 15 L , Mango Taco , and Squeeze Inn locations in SMF Airport.

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Shimira Solomon