Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shimiri Batton

Orlando

Summary

Dynamic Customer Service Representative with a proven track record at Publix, excelling in conflict resolution and customer loyalty enhancement. Skilled in active listening and critical thinking, I effectively managed escalated issues, fostering trust and satisfaction. My strong product knowledge enabled personalized solutions, significantly improving customer experiences and retention.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Publix
11.2003 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Associate of Science - Medical Billing And Coding

City College
Longwood, FL
06-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Publix
11.2003 - Current

Associate of Science - Medical Billing And Coding

City College

Similar Profiles

CREATE PROFILE
Shimiri Batton