Shimoli Patel
Berlin,CT
Summary
Results-driven professional with experience in customer relations, team leadership, and conflict resolution across fast-paced retail and service settings. Skilled in supporting staff, improving service standards, and keeping operations running smoothly. Focused on driving customer satisfaction and team accountability.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Practice Manager
Farmington Pediatric & Adolescent Medicine
Farmington, CT
2025.03 - 2026.08
- Directed daily operations, staffing, facility performance to ensure efficient service delivery.
- Led team initiatives to enhance performance and service standards, resulting in improved client satisfaction.
- Managed inventory control, cash handling, loss prevention, and compliance processes.
- Coordinated marketing and community outreach efforts to drive facility growth and community engagement.
- Maintained facility standards, operational consistency, and team accountability.
Bookseller
Barnes and Noble
North Haven, CT
2024.10 - 2025.04
- Promoted current and trending books and products through personalized recommendations.
- Supported customer satisfaction and maintained smooth workflow in a fast-paced environment, minimizing complaint escalations.
- Operated POS system, processed transactions and returns, and balanced cash drawer to ensure accurate financial reporting.
- Organizing and restocking inventory while keeping easy to manage.
Sales and Operations
UFC Gym
Costa Mesa, CA
2021.09 - 2023.01
- Attracted, recruited, and supported financial sales and operations teams.
- Upsold personal training packages, resulting in increased revenue through higher-volume sales.
- Promoted marketing offerings to enhance client engagement and drive sales growth.
- Assisted personal trainers in client planning and scheduling to optimize service delivery.
Education
Some College (No Degree) - Political Science
Central Connecticut State University
New Britain, CT2026-10
Skills
- Electronic health records
- Data management
- Operational efficiency
- Workflow efficiency
- Team leadership
- Staff management
- Customer relations
Certification
- Business Analyst Certification
Timeline
Practice Manager
Farmington Pediatric & Adolescent Medicine
2025.03 - 2026.08
Bookseller
Barnes and Noble
2024.10 - 2025.04
Sales and Operations
UFC Gym
2021.09 - 2023.01
Some College (No Degree) - Political Science
Central Connecticut State University