Microsoft Excel
Shimron St. Clair
Customer Service Representative
Lubbock,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, that can help maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Account Associate
VXI Global Solutions - Lubbock
08.2023 - Current
- Work with personnel to understand and resolve complicated problems and requests.
- Assist with training and development of less experienced associates.
- Service 50 calls per day while providing excellent customer service.
- Set up, updated and closed customer accounts in computer system.
- Assist company administrators with accessing and viewing available reports.
- Answer customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
- Maintain detailed documentation using RCMS software
- Inspected merchandise to verify quality prior to customers taking ownership
Wellsite Geologist
Datalog Geological Services
10.2022 - 07.2023
- Used geological knowledge and expertise in physical geology to characterize rock cuttings.
- Maintained optimal safety practices on every job site by implementing Hydrogen Sulfide Monitoring system.
- Gathered formation description and gas data to determine geological relationships in hydrocarbon bearing zones.
- Compiled data, prepared reports, completed sample analysis and created well logs using T-LOG software
- .Developed and maintained courteous and effective working relationships with drillers and supervisors.
- Skilled at working independently and collaboratively within a team environment.
Education
Bachelor of Science - Geoscience
05.2022
- Relevant Coursework: Groundwater Hydrology, Geographical Information Systems, Paleobiology, General Chemistry I&II and Formation Evaluation & Reservoir Engineering
- Research Project: Environmental Impact of Micro-Plastics in Beach Sediments. This research project yielded results that 95% of beach sediments contained Micro-Plastics that is eventually transported into the oceans and gets ingested by many aquatic life.
- Awarded the Good Neighbor Scholarship
- Continuing education in Data Analytics
- Member of the Golden Key Honors Society
Skills
Report Writing
Recordkeeping Proficiency
Transaction Management
Data Analytics
Compliance Software
Microsoft Office
Relationship Building
Software
Microsoft Word
Python
SQL
Arc GIS
Kingdom Seismic Interpretation
Arc GIS
Used Arc GIS to create a detailed map of the Arbuckle aquifer surface discharge zones throughout the Lawton Oklahoma region.
Timeline
Account Associate - VXI Global Solutions - Lubbock
08.2023 - Current
Wellsite Geologist - Datalog Geological Services
10.2022 - 07.2023
Midwestern State University - Bachelor of Science, Geoscience