SHIMRON GILL
Systems Engineer
Round Rock,TX
Summary
Results-driven IT professional with 5+ years of experience in systems administration, server hardware management, and automation scripting (Python, Bash). Proven ability to support and optimize enterprise infrastructure, minimize downtime, and streamline operations in both lab and production environments. Skilled in VMware, Red Hat Enterprise Linux (RHEL), and cloud platforms including AWS and Azure. Adept at communicating across teams and performing under pressure to meet mission-critical goals.
Overview
6
6
years of professional experience
2
2
Certification
Work History
System Test Technician
Kelly Services
06.2025 - Current
- Set up and configured test environment devices for functional validation, ensuring system readiness.
- Executed scripted tests and system updates (firmware/software), verifying performance and resolving hardware/software issues through effective troubleshooting.
- Performed hardware-level repairs in accordance with documented procedures and safety protocols.
Lab Support Engineer
Kforce Inc
01.2023 - 11.2024
- Managed lab infrastructure with 99%+ system availability, delivering end-to-end support for server hardware/software deployments and ensuring optimal performance with minimal disruption.
- Streamlined operations by coordinating automation script usage, reducing manual workloads by up to 30% and accelerating incident resolution through cross-functional collaboration.
- Enhanced network reliability and system stability by proactively monitoring infrastructure and troubleshooting complex issues, resulting in fewer outages and faster issue resolution.
Systems Administrator
Texas Health & Human Services Commission (HHSC)
03.2021 - 08.2022
- Served as State MDS Automation Coordinator, troubleshooting MDS assessments for compliance and accuracy, while providing technical support for MDS and HHSC systems.
- Administered and updated the organization's Microsoft Access database, improving data accuracy and system usability across departments.
- Managed daily IT operations and systems administration tasks for the Texas Health & Human Services Commission, including implementing reliable data backup plans to prevent data loss.
IT Service Desk Analyst
IronOrbit
01.2021 - 02.2021
- Handled high-volume inbound calls using scripted responses to ensure consistent, compliant, and professional client interactions.
- Assessed client needs, created accurate support tickets, and facilitated timely issue resolution through clear documentation.
- Delivered excellent customer service as the first point of contact, demonstrating strong communication and multitasking skills in a fast-paced environment.
Desktop & Network Support Coordinator
CyberCoders
11.2019 - 04.2020
- Resolved end-user hardware and software issues, providing effective technical support and troubleshooting system failures.
- Assisted in project execution by meeting deadlines, managing deliverables, and accurately recording hours and tasks in time-sheets.
- Coordinated procurement of approved IT resources, ensuring timely availability of hardware and software to support operations.
Engineer Lab Administrator
EmrCpr, Global IT
10.2018 - 10.2019
- Configured, troubleshot, and upgraded Ruckus and Brocade routers/switches, reducing network downtime by 20% and maintaining 99%+ uptime through proactive performance monitoring and issue resolution.
- Installed and managed VMware ESXi environments using vSphere Client, deploying and maintaining 50+ Windows and Linux VMs to streamline server provisioning and support scalable infrastructure.
- Administered PDU, Terminal Server, and KVM infrastructure across 100+ devices, performed scheduled maintenance and upgrades, and ensured compliance with security and performance standards.
IT Desktop Technician
EmrCpr, Global IT
07.2018 - 10.2018
- Managed disconnect/reconnect of desktop setups,including monitors and docking stations, ensuring smooth transitions with minimal downtime.
- Coordinated installation of servers, routers, and switches while maintaining structured cabling for long-term network efficiency.
- Installed and troubleshot low-voltage cabling, security cameras, and in-ceiling speakers by accurately interpreting schematic diagrams.
Education
B.S. - Computer Information Systems
06-2025
B.S. - Computer Science
07.2022
Completed 9 credit hours
B.S. - Information Technology
11.2020
Completed 25 credit hours
Skills
- Data Center Operations
- Network and System/Infrastructure Management
- Server and Network Hardware Management
- Virtualization & Cloud Technologies
- Operating Systems (Windows, Linux, MacOS)
- Software Deployment
- Automation & Scripting
- Low-Voltage and Structured Cabling
- Technical Troubleshooting
- Infrastructure Documentation & Standardization
- Monitoring & Performance Optimization
- Configuration Management
Certification
- CompTIA A+ (Valid through August 2026)
- CompTIA Network+ (Valid through August 2026)
Timeline
System Test Technician - Kelly Services
06.2025 - Current
Lab Support Engineer - Kforce Inc
01.2023 - 11.2024
Systems Administrator - Texas Health & Human Services Commission (HHSC)
03.2021 - 08.2022
IT Service Desk Analyst - IronOrbit
01.2021 - 02.2021
Desktop & Network Support Coordinator - CyberCoders
11.2019 - 04.2020
Engineer Lab Administrator - EmrCpr, Global IT
10.2018 - 10.2019
IT Desktop Technician - EmrCpr, Global IT
07.2018 - 10.2018
Texas State University - B.S., Computer Science
Arizona State University - B.S., Information Technology
Texas A&M University - Central Texas - B.S., Computer Information Systems