Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shimtka Sanders

Lamar,SC

Summary

Dedicated and friendly Customer Service Representative offering 14 years of experience in providing exceptional care to clients/customers. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

14
14
years of professional experience

Work History

Medical Records Retrieval Agent

Cotiviti
02.2023 - 11.2023
  • Medical Records Retrieval and data entry
  • Managed 30+ outgoing calls per day

Customer Experience Representative

Alorica
10.2021 - 02.2023
  • Assisted pharmacists and technicians with filing claims for medication.
  • Managed 70+ incoming calls a day
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.

Customer Service Representative

Sykes Enterprises
05.2021 - 09.2021
  • Assisted customers with business-related questions concerning their LLC's, Non-profit and other business types
  • Managed 40+ calls a day

Customer Service Representative

Teleperformance USA (Worked Remotely)
10.2020 - 04.2021
  • Worked as a temp agent for Teleperformance
  • Worked on several different campaigns under this company
  • Two of these were Medicare roles, one role included updating patient's insurance information and scheduling appointments for patients with licensed insurance agents
  • The other role mentioned included scheduling appointments for Covid-19 vaccines
  • Also worked as a sales representative for Apple.

CNA - Certified Nursing Assistant

OAKHAVEN NURSING CENTER
09.2012 - 07.2020
  • Cared for and assisted residents with bathing, eating, dressing and transfers
  • Cared for 14-22 patients per day

CNA - Certified Nursing Assistant

Cooks Associates
01.2010 - 07.2010
  • Cared for and assisted residents with bathing, dressing, eating and transfers
  • Cared for 14-22 residents per day

Education

High school diploma -

West Florence High School
221 N Beltline DR Florence SC
05.2008

Skills

  • Certified CNA (10 years)
  • Data Entry
  • Microsoft Office
  • Outlook
  • Customer Service
  • Typing
  • Windows (1 year)
  • Help Desk
  • Call center - Inbound/outbound
  • Technical support
  • EMR systems
  • Insurance verification
  • Hospitality
  • CPR Trained

Timeline

Medical Records Retrieval Agent

Cotiviti
02.2023 - 11.2023

Customer Experience Representative

Alorica
10.2021 - 02.2023

Customer Service Representative

Sykes Enterprises
05.2021 - 09.2021

Customer Service Representative

Teleperformance USA (Worked Remotely)
10.2020 - 04.2021

CNA - Certified Nursing Assistant

OAKHAVEN NURSING CENTER
09.2012 - 07.2020

CNA - Certified Nursing Assistant

Cooks Associates
01.2010 - 07.2010

High school diploma -

West Florence High School

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Shimtka Sanders