Shin-Fang Tsao
Airbnb Host/ Caterer
San Antonio
Summary
Dynamic professional with a proven track record as a Clinical Case Manager at Taiwan Adventist Hospital, excelling in patient care and satisfaction. Leveraging superb hospitality and property management skills, I enhance guest experiences as an Airbnb Host, implementing thoughtful touches and optimizing operations for seamless stays.
Dedicated Airbnb Host with over 8 years of experience liaising with property guests, achieving top satisfaction, referrals and repeat business. Organizes and coordinates space tours and answers questions regarding properties and neighborhoods, assessing and addressing individual needs. Manages portfolio of 4+ properties concurrently, overseeing maintenance, advertising and rentals.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Airbnb Host
Self-employeed
07.2017 - Current
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized mealprep service.
- Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
Online English Tutor
Amazing Talker
08.2021 - 05.2025
- Utilized learning management systems to efficiently manage course materials, assignments, and evaluations.
- Identified problems with students by clearly and effectively addressing issues.
- Developed methods to motivate and engage students in learning.
- Administered standardized tests to assess student strengths and weaknesses.
Clinical Case Manager
Taiwan Adventist Hospital
08.2018 - 08.2021
- Partnered with physicians, social workers, activity therapists, and nutritionists to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Utilized evidence-based practices to inform decision-making processes and optimize case management outcomes for diverse patient populations.
- Facilitated transitions of care between international healthcare settings, ensuring seamless continuity of services for optimal patient recovery.
- Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
Education
Master of Science - Language Interpretation And Translation
Fu Jen Catholic University
Taipei, Taiwan 05.2001 -
Bachelor of Science - Public Health
Fu Jen Catholic University
Taipei, Taiwan 05.2001 -
Associate of Applied Science - Culinary Arts
St. Philip's College
San Antonio, TX 05.2001 -
Skills
Interior design
Guest relations
Property management
Superb hospitality
Food and beverage knowledge
Accomplishments
- Achieved Superhost by managing properties with accuracy and efficiency.
- Prepared 150+ meals, including appetizers and desserts, for church Banquet.
Certification
Licensed Food Handler - Sep., 2025
Timeline
Licensed Food Handler - Sep., 2025
09-2025
Online English Tutor
Amazing Talker
08.2021 - 05.2025
Clinical Case Manager
Taiwan Adventist Hospital
08.2018 - 08.2021
Airbnb Host
Self-employeed
07.2017 - Current
Master of Science - Language Interpretation And Translation
Fu Jen Catholic University
05.2001 -
Bachelor of Science - Public Health
Fu Jen Catholic University
05.2001 -
Associate of Applied Science - Culinary Arts
St. Philip's College
05.2001 -
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