Shineeta Carroll
Alexandria,VA
Summary
Dynamic training leader with a strong track record in developing impactful programs that enhance employee skills and customer satisfaction. Utilizes data-driven strategies to monitor trends and improve training effectiveness, fostering leadership potential and reducing turnover. Committed to maintaining operational efficiency and a positive team environment.
Overview
17
17
years of professional experience
Work History
CSA/Station Trainer
Southwest Airlines
Arlington, VA
04.2023 - Current
- Trained and mentored new hires on company policies, safety procedures, and operational processes.
- Provided exceptional customer service in high-volume airport, enhancing passenger experience while ensuring safe, efficient operations.
- Addressed customer concerns with professionalism and empathy, fostering trust and adherence to company policies.
- Assisted leadership in maintaining operational efficiency during irregular operations and peak travel periods.
Lounge Supervisor
HMS HOST
Arlington, Virginia
07.2022 - 02.2023
- Guided food service team with clear objectives and consistent leadership to enhance operational performance.
- Enhanced customer satisfaction by training employees in effective service strategies and improving engagement practices.
- Tracked food and supply usage to control costs and minimize waste, contributing to budget adherence.
- Placed supply orders aligned with historical usage trends and anticipated demands to ensure optimal inventory levels.
Multi-Unit Operation Manager
Sodexo
Washington, DC
09.2009 - 08.2019
- Directed store operations, coordinated staff management, merchandising, and customer service to enhance operational efficiency.
- Streamlined daily workloads by organizing schedules and delegating tasks efficiently.
- Reduced labor costs through workflow optimization based on demand forecasts.
- Recruited qualified employees using targeted strategies for key vacancies.
- Oversaw training programs and supervised staff management activities to ensure effective team performance.
- Monitored facility safety, enforced OSHA guidelines to prevent hazards and safeguard staff.
- Ensured paperwork compliance with internal standards and legal requirements.
- Adapted strategies to meet customer demands by tracking market changes, maintaining high OSHA, DCHD, and Sodexo rankings.
Education
High School Diploma -
Eleanor Roosevelt HS
Greenbelt, MD06-2000
Skills
- Employee training
- Customer service training
- Team leadership
- Scheduling
- Cost control
- Financial oversight
- Issue resolution
- Analytical thinking
- Focus group facilitation
- Written communication
- Simulation
Middle Initial
L
Timeline
CSA/Station Trainer
Southwest Airlines
04.2023 - Current
Lounge Supervisor
HMS HOST
07.2022 - 02.2023
Multi-Unit Operation Manager
Sodexo
09.2009 - 08.2019
High School Diploma -
Eleanor Roosevelt HS