Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shinel Williams

Lauderdale Lakes

Summary

High spirited, result oriented Professional with disciplined background in military service, bringing strategic approach to complex challenges. Known for exceptional leadership and operational planning skills, consistently achieving objectives through collaboration and flexibility. Reliable team member with strong focus on integrity and mission success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Soldier / Service Member

Army Reserve
08.2024 - Current
  • Completed Basic Combat Training and Advanced Individual Training to acquire military skills.
  • Maintain physical fitness and adhere to Army standards of conduct, discipline, and appearance.
  • Executed tasks involving weapons, equipment, and vehicles to meet mission demands.
  • Execute combat and non-combat operations, including humanitarian aid, disaster relief, and national defense tasks.
  • Executed superior directives to enhance team performance in fast-paced settings.
  • Safeguarded confidential materials and equipment.
  • Provide support in specialized field medical.

Nurse Assistant

West Boca Medical Center, Outpatient Physical Dysfunction
04.2023 - 08.2024
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
  • Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.

Debit Card Fraud Specialist ( Customer Service)

Bank of America
09.2021 - 02.2023
  • Enhanced customer satisfaction through prompt resolution of reported fraudulent transactions and clear communication with clients.
  • Conducted thorough reviews of flagged transactions, minimizing false positives and maintaining client trust.
  • Effectively communicated with customers during sensitive situations involving personal financial information and potential loss.
  • Analyzed transaction data to identify emerging trends in fraud tactics, enabling proactive response to potential threats.
  • Maintained up-to-date knowledge of industry best practices and regulatory requirements, ensuring compliance at all times.

Sales Representative

Hotwire Communications
06.2019 - 03.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.

Education

Prerequisite Courses Completed For Nursing -

Keiser University
Fort Lauderdale, FL

Dental Assistant

Military Advance Training
San Antonio, TX
04.2025

GED -

West Park High School
Hollywood, FL
06.2022

Flight Attendant -

Beyond And Above Flight Attendant School
Fort Lauderdale
08.2021

Skills

  • Critical thinking
  • Positive attitude
  • Weapon maintenance
  • Team supervision
  • Teamwork and loyalty
  • Buddy care and first aid
  • Physical fitness and endurance
  • Discipline and self control
  • Microsoft word
  • Communication skills
  • Multitasking
  • Conflict Resolution
  • Attention to details
  • Infection control
  • Patient care
  • Time management
  • Documentation
  • Observational skill
  • Navigation and land orientation

Certification

CPR

Timeline

Soldier / Service Member

Army Reserve
08.2024 - Current

Nurse Assistant

West Boca Medical Center, Outpatient Physical Dysfunction
04.2023 - 08.2024

Debit Card Fraud Specialist ( Customer Service)

Bank of America
09.2021 - 02.2023

Sales Representative

Hotwire Communications
06.2019 - 03.2021

Prerequisite Courses Completed For Nursing -

Keiser University

Dental Assistant

Military Advance Training

GED -

West Park High School

Flight Attendant -

Beyond And Above Flight Attendant School

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