SHINELLE SONGSTER
Brooklyn,NY
Summary
Compassionate healthcare professional with more than ten years of successful patient care, including facilitating sample collections, lab drawing and vaccination administering, and educating patients on disease prevention. Professional, experienced clerical professional prepared for this role. Skilled in administrative tasks, data entry, and document management. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in Microsoft Office Suite, communication, and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clerical Associate
NYC Health + Hospitals
02.2025 - Current
- Managed patient records and documentation with accuracy and attention to detail.
- Collaborated with interdisciplinary teams to improve patient flow and service delivery outcomes.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained office supplies inventory, optimizing procurement processes for cost-effectiveness.
- Streamlined data entry processes, enhancing overall operational efficiency within the department.
Certified Medical Assistant
Tribeca Pediatrics
03.2023 - 12.2024
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.
- Skill in collecting and in-house testing pediatric specimens, and accurately labeling and documenting send-out labs for further testing.
- Administered patient assessments and documented vital signs accurately to support clinical decision-making.
- Assisted in performing laboratory tests and preparing specimens for analysis, ensuring compliance with safety protocols.
Patient Transporter
NYP Weil Cornell Hospital
09.2022 - 04.2023
- Transported patients from one area of the hospital to the appropriate location.
- Offered patients support encouragement and solace during pickup and drop off time.
- Monitored the schedule system for transport request and completing them promptly.
- Delivering laboratory specimens, medical supplies and mailed them to appropriate locations.
PSE Mail Processing Clerk
United States Postal Service, USPS
12.2014 - 04.2022
- Provided guest with assistance retrieving their packages within the postal station.
- Sorted packages out and into the correct routes for delivery.
- Assisted on loading and unloading delivery trucks.
- Provided customer assistance at the sales window with monetary and passport needs.
Education
Bachelor of Arts - Psychology
State University of New York
Old Westbury, NY06.2013
Skills
- OP/ EMR trained
- Treatment Setup
- Insurance Confirmation
- Inventory and Supply Management
- First Aid/CPR certified
- Administrative Medical Assistant
- Certified Clinical Medical Assistant
- Phlebotomy
- Sample and specimen collection
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
Timeline
Clerical Associate
NYC Health + Hospitals
02.2025 - Current
Certified Medical Assistant
Tribeca Pediatrics
03.2023 - 12.2024
Patient Transporter
NYP Weil Cornell Hospital
09.2022 - 04.2023
PSE Mail Processing Clerk
United States Postal Service, USPS
12.2014 - 04.2022
Bachelor of Arts - Psychology
State University of New York