Dulce Castanon

• Reviewed confidential documentation and reconciled with corresponding documentation.
• Dispersed incoming mail to correct recipients throughout office.
• Delivered fast, friendly and knowledgeable service for routine questions.
• Established positive rapport with managers and team members to maintain positive and successful work environment.
• Assisted staff with resolving complex issues and implementing targeted solutions.
• Maintained above average work production of 110% and an overall accuracy of 99% which contributed positively to the department's work statistics.
• Uphold quality control policies and procedures to increase client satisfaction.
• Input client information into company database to provide leaders with quick access to essential client data.
• Scanned and stored files and records electronically to reduce paper files and secure data.
• Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
• Worked at an efficient fast pace to allow work to be completed accurately and continued to have a steady work flow in the department.
• Revised work and met accuracy and productivity levels to provide efficiency in my work.
• Entrusted with assisting new employees with onboarding and training.
• Edited and proofread documents for accuracy and completeness.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Monitored office supply inventory and proactively replenished out-of-stock items.

• Performed testing in an efficient and timely manner
• Gathered patient information upon arrival
• Entered patient data into EMR
• Inspected and maintained up to 200 COVID testing materials for any defects and ensured proper functionality.
• Created and maintained a proper working space for work efficiency and modesty.
• Maintained a calm and collected manner when testing high volumes of patients.
• Achieved productivity by managing an organized style of work.
• Safely transported samples to multiple designated locations within a period.
• Performed troubleshooting and diagnosis of malfunctioning equipment.
• Tested systems, noting issues and completing preventive maintenance.

• Used diagnostic equipment such as an EKG machine as directed by a doctor.
• Monitored patient specimen samples and test results to alert supervisors of potentially unhealthy changes effectively.
• Assist with daily activities like helping a patient bathe, dress, eat, walk, and get in and out of bed.
• Take fluid samples or other specimens for testing.
• Assist nursing staff in administering basic treatments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Observed patients under care conditions to help identify symptoms, respond to treatments, and progress with goals.
• Upheld infection control and prevention policies across different patient-facing areas.
• Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.
• Reporting any changes in patient's conditions to a registered nurse or physician.
• Providing emotional support and assisting patients with basic needs such as dietary intake, grooming, and personal hygiene.
• Maintaining close communication with the patient's healthcare team.
• Assisting with the educating of patients' relatives regarding the required care.
• Transportation of patients to designated areas in the hospital in a timely manner.
• Cleaning, disinfecting, and sterilization of up to 20 rooms in the ER in preparation for incoming patients in a fast-paced manner.

• Maintained a clean and safe environment while observing all personal protective equipment standards, standard precautions, infection control practices
• Exceeded in central sterilization processing duties and procedures that include: disassembled, decontaminated, assembled, sterilized, and stored procedure trays, instruments, equipment, and supplies according to regulatory requirements
• Sterilized and assembled all instrumentation and equipment required for surgery, exams, and other medical procedures, on-time to enable quality patient care without interruption
• Helped maintain an industry-low infection rate of less than 5% by diligently verifying all instruments were clean before processing in the sterilizer
• Responsible for processing and sterilizing surgical instrumentation and equipment according to the established manufacturer and local guidelines
• Maintained compliance with policies and procedures of the Department of Health, Joint Commission (JCAHO), AMII, OSHA, and CDC, IAHCSMM, and other industry standards and regulations as well those of the hospital facility

• Performed a variety of interior and exterior duties on a contractual basis for clients.
• Cleaned and sanitized up to 10 bathrooms with precision and refilled towel and paper dispensers.
• Provided general industrial cleaning duties including carpet cleaning, vacuuming, and window cleaning.
• Collected and disposed of trash and other refuse in proper receptacles.
• Responsible for all maintenance duties including sweeping and mopping floors.
• Maintained all doctors' offices, examining rooms, rest facilities, and patient areas in the medical care facility.
• Worked unsupervised and maintained the integrity of approximately 50 cubic work areas.
• Responsible for keeping inspected and regulated pharmaceutical laboratories clean and sanitary.
• Ordered, stocked, and maintained all necessary cleaning and paper supplies.
• Provided special services including stripping and waxing floors, and steam cleaning rugs.
• Identified potential safety or maintenance issues and communicated to the client.
• Complied with all safety policies and procedures relating to the performance of tasks, use of products or supplies, and incident reporting
• Specialized in cleaning a wide range of locations and areas where different methods and techniques are used to accommodate the type of cleaning that is needed

• Efficiently organized and filed documents
• Provided needed emotional care for clients
• Consulted clients when they needed help
• Responded to co-workers and client's/patient needs time-efficiently
• Made sure to make the patients and guests feel comfortable and relaxed
• Performed various duties within a certain time frame
• Worked in an acute care facility with 120 beds and attended up to 30 patients.
• Checked vital signs routinely in a strictly limited time while multitasking

clients' calls and needs.

• Helped patients with daily living needs
• Responded to call lights in an efficient and timely manner
• Assisted Nurse with preparation and disinfection for wound care

• Advocated a high level of comfort for each client.
• Fielded and recorded patient information with accuracy.
• Maintained positive relations and compassion with clients.
• Tasks completed satisfactorily.
• Responded to call lights within a strict time frame.
• Achieved a top score in clinical completion.
• Helped 5 patients complete range of motion exercises to prevent loss of function during care.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.