Shinique Banks
Mesquite,TX
Summary
A dedicated, self-motivated, ambitious, determined individual with over 10 years in the mortgage field. Adept at building and maintaining lasting relationships to benefit my employer. Looking to obtain a challenging position that allows me to utilize my skills, gain further knowledge and experience along with an opportunity of advancement.
Overview
9
9
years of professional experience
Work History
Business Analyst Claims
JP Morgan Chase
03.2017 - 03.2023
- Prepare and file claims timely and accurately according to investor/insurer guidelines,
- Reconcile claim proceeds for FHA and USDA
- Maintain and monitor pipeline of foreclosure and post loss mitigation USDA properties
- Performed gap analysis to identify areas of improvement.
- Prioritize and maintain deadlines while handling multiple tasks with competing time constraints
- Responsible for reviewing and calculating attorney fees, cost, property preservation, property maintenance invoices, outstanding advances and disbursement to file mortgage loss claim and adhering to USDA and FHA guidelines
- Collect supporting documentation to validate claimable expenses
- Investigate, resolve and respond to errors
- Maintain knowledge of internal compliance policies and procedures
- Prepares and files supplemental claims for USDA.
Claims Document Specialist
Chase
10.2016 - 03.2017
- Process daily correspondence requesting documentation needed to validate claimable expenses
- Locate and save documents needed to support mortgage claims from internal storage database
- Search documents storage database for all recording fees and title fees for Mortgage Recovery Advance
- Compile all supporting documentation for claim into PDF package and upload to USDA system.
Bankruptcy Specialist APOC and HE
Chase, MFR
03.2015 - 10.2016
- Managed a portfolio of 100 loans
- Analyze bankruptcy plans, amended proof of claim and payment history
- Respond to bankruptcy-related inquiries via emails
- Update system of record after bankruptcy released release and remove hold for normal servicing.
Customer Assistance Specialist
Chase
10.2013 - 03.2015
- Managed a portfolio of delinquent loans, modification to determine a solution to cure delinquent account
- Discuss and educate loss mitigation options to customers
- Respond to investor and 3rd party inquiries regarding loss mitigation options, reviews and alternatives
- Cultivate and build lasting relationships with customers and internal partners.
Education
High School Diploma -
A Maceo Smith
Dallas, TX05.2000
Skills
- Customer Service
- Escalation Resolution
- Financials Service
- Self -Starter
- Data Entry
- Retention
- Mortgage Operations
- Resolutions
- Problem Solving
- Team Player
Sytems
- LPSD
- Black Knight
- MSP(AS400)
- CMS
- USDA
- FHA Connections
- FHA Catalyst
Timeline
Business Analyst Claims
JP Morgan Chase
03.2017 - 03.2023
Claims Document Specialist
Chase
10.2016 - 03.2017
Bankruptcy Specialist APOC and HE
Chase, MFR
03.2015 - 10.2016
Customer Assistance Specialist
Chase
10.2013 - 03.2015
High School Diploma -
A Maceo Smith
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