Shiniyah Watts
Montgomery,AL
Summary
Personable and dedicated Customer Service Representative with a passion for delivering
service excellence. Posses a strona sales aptitude, and leverage outstanding communication skills to effectively handle the most challenging situations. Focused, courteous, empathetic, service professional, solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customers satisfaction with the company.
Overview
2
2
years of professional experience
Work History
Home Health Aide
Care Help Home Care
Montgomery AL
06.2025 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Senior Caregiver
Helping Hearts Senior Care
08.2024 - 06.2025
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Offered companionship and kindness to elderly patients.
- Assisted disabled clients to support independence and well-being.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Customer Service Representative (Seasonal)
Teleperformance USA
Montgomery AL
01.2025 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
Foundever
Montgomery, AL
10.2024 - 04.2025
- Maintained clean and orderly areas by wiping down equipment.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with other members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Associate
Walmart
Montgomery, AL
08.2023 - 08.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
The Pearl Academy
06.2023
Skills
A genuine desire to support customers with the highest level of quality, customer experience, and accuracy
Willing to learn
Active listening
Problem Solver
Strong customer service skills
Ability to adapt to a fast-paced environment
Ability to multi-task
Computer skills (Microsoft Word, Teams, Excel, Outlook)
Effective communication skills
Attention to detail
Excellent written and verbal communication
Self-motivated and resourceful
Ability to work independently as well as part of a team
Typing speed 45WPM
Timeline
Home Health Aide
Care Help Home Care
06.2025 - Current
Customer Service Representative (Seasonal)
Teleperformance USA
01.2025 - 04.2025
Call Center Representative
Foundever
10.2024 - 04.2025
Senior Caregiver
Helping Hearts Senior Care
08.2024 - 06.2025
Sales Associate
Walmart
08.2023 - 08.2024
High School Diploma -
The Pearl Academy