Shinnah Decuir
Houston,TX
Summary
Friendly with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Valet
Onsight Healthcare
Houston, TX
05.2023 - 09.2024
- Greeting customers and opening car doors.
- Assisting customers with their luggage to and from their vehicles.
- Providing parking services in a timely manner.
- Driving employee shuttle bus, picking up nurses and doctors to and from the parking location to the hospital.
- Recording parking spots and placing the keys in a safe location.
- Managing the flow of traffic around the property by directing cars to available spaces.
Delivery Driver
DoorDash
Houston, TX
09.2022 - 05.2023
- Received delivery instructions and route assignments from dispatch.
- Ensured accurate completion of orders accepted.
- Adhered to all applicable traffic laws while driving to pick up and drop off customers' orders.
- Communicated with the customer in case what they ordered is not available.
Senior Travel Consultant
Emirates Airlines
Dubai, United Arab Emirates
11.2011 - 03.2019
- Organized complex itineraries, including flights, transfers, and hotels for Emirates Airline customers.
- Provided detailed information on destinations, tourist attractions, weather conditions and visa requirements.
- Managed online booking systems for airline tickets
- Ensured that all bookings were accurately entered into the system and invoiced correctly.
- Processed payments from customers using credit cards, or other payment methods.
- Answered queries via phone or email regarding visas, passports, and currency exchange rates.
- Resolved customer complaints in a timely manner.
Education
Diploma - Aviation Management And Operations
Skyline College
UAE12-2011
High School Diploma -
Migingo High School
Kenya12-2006
Skills
- Customer service and support
- Guest flow management
- Strong attention to detail, listening skills, and ability to follow instructions
- Team player
Certification
- Diploma in travel and tourism
- Diploma in Cargo logistics and IATA/FIATA
Timeline
Valet
Onsight Healthcare
05.2023 - 09.2024
Delivery Driver
DoorDash
09.2022 - 05.2023
Senior Travel Consultant
Emirates Airlines
11.2011 - 03.2019
- Diploma in travel and tourism
- Diploma in Cargo logistics and IATA/FIATA
Diploma - Aviation Management And Operations
Skyline College
High School Diploma -
Migingo High School
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