Shinnah Decuir
Houston,TX
Summary
Professional with strong background in customer service and vehicle management. Skilled at providing exceptional service, ensuring customer satisfaction, and maintaining high level of efficiency. Focused on teamwork, reliability, and adaptability to meet changing needs. Recognized for strong communication, organizational skills, and keen ability to handle multiple tasks in fast-paced environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Valet
Onsight Healthcare
05.2023 - 09.2024
- Greeting customers and opening car doors.
- Assisting customers with their luggage to and from their vehicles.
- Providing parking services in a timely manner.
- Driving employee shuttle bus, picking up nurses and doctors to and from the parking location to the hospital.
- Recording parking spots and placing the keys in a safe location.
- Managing the flow of traffic around the property by directing cars to available spaces.
Delivery Driver
DoorDash
09.2022 - 05.2023
- Received delivery instructions and route assignments from dispatch.
- Ensured accurate completion of orders accepted.
- Adhered to all applicable traffic laws while driving to pick up and drop off customers' orders.
- Communicated with the customer in case what they ordered is not available.
Senior Travel Consultant
Emirates Airlines
11.2011 - 03.2019
- Organized complex itineraries, including flights, transfers, and hotels for Emirates Airline customers.
- Provided detailed information on destinations, tourist attractions, weather conditions and visa requirements.
- Managed online booking systems for airline tickets
- Ensured that all bookings were accurately entered into the system and invoiced correctly.
- Processed payments from customers using credit cards, or other payment methods.
- Answered queries via phone or email regarding visas, passports, and currency exchange rates.
- Resolved customer complaints in a timely manner.
Education
Diploma - Aviation Management And Operations
Skyline College
High School Diploma -
Migingo High School
Skills
- Customer service and support
- Guest flow management
- Strong attention to detail, listening skills, and ability to follow instructions
- Team player
- Efficient work ethic
- Patience and composure
- Reliability and punctuality
- Multitasking and organization
- Excellent communication
Certification
- Diploma in travel and tourism
- Diploma in Cargo logistics and IATA/FIATA
Education and Training
other,other
Timeline
Valet
Onsight Healthcare
05.2023 - 09.2024
Delivery Driver
DoorDash
09.2022 - 05.2023
Senior Travel Consultant
Emirates Airlines
11.2011 - 03.2019
Diploma - Aviation Management And Operations
Skyline College
High School Diploma -
Migingo High School
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