Shintara Dawson
Augusta,GA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through roles at SUBWAY® Restaurants and Walmart. Skilled in cash handling and customer service, I excel in creating positive shopping experiences, leading to significant repeat business. Achieved commendable accuracy in transactions and stock management, showcasing reliability and a strong work ethic.
Overview
9
9
years of professional experience
Work History
Cashier/Junior Sandwich Artist
SUBWAY®Restaurants
Augusta, GA
03.2024 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Salesperson
Waffle House
Augusta, GA
08.2018 - 03.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Improved customer service and telecommunication skills to build lasting relationships.
Overnight Stocker
Walmart
Augusta, GA
07.2015 - 01.2017
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
Education
South Aiken High School
Aiken, SCSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Cash Handling
- Money Handling
- Reliability and punctuality
- Cash Register Operation
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Cash register systems
- Cash handling expertise
- Payment Processing
- Product restocking
- Issue Resolution
- Merchandise Restocking
- POS system operations
- Payment Collection
- POS Systems
- Order Packaging
Timeline
Cashier/Junior Sandwich Artist
SUBWAY®Restaurants
03.2024 - 05.2024
Salesperson
Waffle House
08.2018 - 03.2021
Overnight Stocker
Walmart
07.2015 - 01.2017
South Aiken High School