Shiou-Han Boos
Phoenix,AZ
Summary
Dynamic Field Service Engineer with Gudeng Inc., adept at troubleshooting complex systems and fostering strong customer relationships. Proven expertise in cross-functional collaboration and project management, enhancing service delivery and training junior technicians. Bilingual communicator committed to excellence in customer service and relationship management, driving satisfaction and operational success.
Overview
8
8
years of professional experience
Work History
Field Service Engineer
Gudeng Inc.
Glendale, AZ
10.2022 - Current
- Facilitated effective communication with cross-functional teams to enhance service delivery.
- Executed troubleshooting, repair, and maintenance of computer systems at customer locations.
- Cultivated positive relationships with customers through friendly interactions.
- Trained junior technicians on equipment operation and troubleshooting methods.
- Cleanroom experienced at TSMC and Intel
Online English Instructor
Tutor.com Inc.
Taichung City, Taiwan
12.2017 - 07.2022
- Developed engaging lesson plans for diverse online learners.
- Utilized multimedia tools to enhance student interaction and learning.
- Adapted instructional materials to meet individual student needs and goals.
International Sales Representative
Epoch Universe
Taichung City, Taiwan
09.2017 - 08.2018
- Cultivated relationships with key clients to drive customer satisfaction.
- Developed strategic sales plans for diverse international markets to capture new opportunities.
- Collaborated with cross-functional teams to ensure alignment of product offerings.
- Delivered presentations that highlighted product benefits to prospective clients.
- Communicated effectively with executives and middle management of international accounts through email and phone.
Education
Bachelor of Science - Material Science And Engineering
Feng-Chia University
Taichung City, Taiwan06-2017
Skills
- Troubleshooting techniques
- Customer service
- Cross-functional collaboration
- Relationship management
- Project management
- Customer service management
- Bilingual communication
- Cleanroom experienced
Languages
Chinese (Mandarin)
Native
Native
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Field Service Engineer
Gudeng Inc.
10.2022 - Current
Online English Instructor
Tutor.com Inc.
12.2017 - 07.2022
International Sales Representative
Epoch Universe
09.2017 - 08.2018
Bachelor of Science - Material Science And Engineering
Feng-Chia University
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