Shiquana L. Strickland
Hahnville,LA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
9
9
years of professional experience
Work History
Branch Manager
American Cash Advance Inc.
01.2021 - 01.2024
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Submitted loan applications to underwriter for verification and recommendation.
Bank Teller
Total Choice Federal Credit Union
01.2017 - 01.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Cashier
Check Into Cash
01.2015 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Science - Administrative Office Technology
Delgado Community College
New Orleans, LAHigh School Diploma -
Hahnville High School
Boutte, LA05.2009
Skills
- Shift Scheduling
- Risk Mitigation
- Interviewing and Hiring
- Bank Security Expert
- Branch Operations Management
- Sales Professional
- Customer Service
- Cash Handling
- Staff Training
- Proficient in MS Office
Timeline
Branch Manager
American Cash Advance Inc.
01.2021 - 01.2024
Bank Teller
Total Choice Federal Credit Union
01.2017 - 01.2021
Cashier
Check Into Cash
01.2015 - 01.2017
Associate of Science - Administrative Office Technology
Delgado Community College
High School Diploma -
Hahnville High School
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