Glenda Edwards
Laplace,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Store Manager
American Cash Advance Inc.
Laplace, LA
08.2010 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Car Rental Agent
Alamo/National Car Rental
Kenner, LA
07.1999 - 09.2005
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Representative
The Money Tree
Laplace, LA
05.2006 - 09.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered average calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Account Manager
Buddys Home Furnishings
Laplace, LA
03.2017 - 10.2018
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
Education
No Degree - Medical Insurance Coding
Kaplan University
Davenport, IAHigh School Diploma -
East St. John High School
Reserve, LA05.2001
Skills
- Budget Control
- Human Resources Oversight
- Sales Tracking
- Policy Development and Enforcement
- Customer Service Management
- Goal Setting
- Employee Motivation
- Staff Scheduling
- Decision Making
- Verbal and Written Communication
- Team Leadership
- Money Handling
Accomplishments
- Managed a store that exceeded company expectations in every category.
- Exceeded monthly store sales goals.
- Supervised team of three staff members.
Timeline
Account Manager
Buddys Home Furnishings
03.2017 - 10.2018
Store Manager
American Cash Advance Inc.
08.2010 - Current
Customer Service Representative
The Money Tree
05.2006 - 09.2009
Car Rental Agent
Alamo/National Car Rental
07.1999 - 09.2005
No Degree - Medical Insurance Coding
Kaplan University
High School Diploma -
East St. John High School
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