Shira Israel
Puyallup,WA
Summary
With over 10 years of experience in customer service, insurance, credit resolution, and administrative positions, I have honed my abilities to effectively communicate with clients and provide exceptional service. I have a proven track record of resolving complex issues, efficiently handling insurance claims, and successfully managing credit disputes. Throughout my experience in fast-paced environments and remote work, I have developed strong problem-solving skills and the ability to exceed both customer and company expectations. My dedication to maintaining strong teamwork abilities has consistently contributed to my success.
Overview
13
13
years of professional experience
Work History
Remote Assistant
Jacob & Sons Laborer and Hauling
08.2023 - 08.2024
- Maintain organizational structure and ensure orderly operations by adhering to company procedures for scheduling and record-keeping.
- Engage with customers through live chat to provide assistance, answer inquiries, and resolve issues in a timely and professional manner.
- Perform data entry tasks with accuracy, updating records and databases with current information.
Administrative Assistant-Remote
Standard Parking
07.2020 - 03.2023
- Updated and maintained parking garage databases, recorded customer information, and generated reports to track parking usage and revenue.
- Handled incoming and outgoing communications, drafted emails, prepared reports, and maintained effective communication with customers, colleagues, and stakeholders while working remotely.
- Responded to customer inquiries, resolved parking-related issues, and assisted with customer service requests via phone, email, or online chat platforms to ensure a positive customer experience.
- Supported administrative functions such as data entry, file management, and general office tasks to facilitate efficient operations and support the parking garage company's administrative needs from a remote location.
Credit Card Collection Agent
GC Services
01.2017 - 03.2020
- Ensured compliance with federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA), in all debt collection activities to protect consumer rights and maintain ethical collection practices.
- Conducted outbound calls, negotiated payment arrangements, and followed up on delinquent accounts to recover outstanding credit card debts in a timely and compliant manner.
- Worked closely with credit analysts, legal counsel, and other internal stakeholders to escalate collection efforts, resolve complex cases, and optimize strategies for debt recovery and account resolution.
Credit Specialist/Customer Service Representative
OU Medical Center Edmond
06.2014 - 10.2016
- Maintained strict adherence to HIPAA guidelines and regulations while handling sensitive patient information and medical records in a healthcare setting.
- Corrected payment postings, adjusted accounts,and processed refunds.
- Monitored customer accounts to ensure compliance with contractual obligations and company policies.
- Reconciled accounts payable transactions and resolved discrepancies.
- Provided support and guidance: Offered empathetic and informative support to customers experiencing financial difficulties, guided them through the credit resolution process.
- Demonstrated professionalism and patience in all customer interactions, adhering to ethical standards, regulatory requirements, and company policies to ensure a positive customer service experience.
Customer Service Representative/Insurance Claims Specialist
Reserve National Insurance
02.2012 - 06.2014
- Adhered to privacy and confidentiality policies to protect patient information and maintain compliance with HIPAA regulations.
- Stayed informed about changes in healthcare regulations, insurance policies, and reimbursement guidelines that may impact billing and collections processes.
- Reviewed and verified patient insurance information and coverage to determine eligibility and benefits.
- Processed and submitted insurance claims for reimbursement, following up on claim denials or rejections, and resolving billing discrepancies.
- Communicated with patients, insurance companies, and healthcare providers to address billing inquiries, payment arrangements, and account disputes.
- Monitored accounts receivable aging reports and followed up on past due accounts to ensure prompt payment.
Education
Some College (No Degree) - Business Administration
University of Oklahoma
Norman, OKMedical Billing And Coding
Francis Tuttle Technology Center - Rockwell
High School Diploma -
Millwood High School
05-2012
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent organizational and time management skills
- Strong written and verbal communication abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and high level of accuracy
- Experience with office equipment and systems (eg printers, fax machines, phone systems)
- Knowledge of filing systems and record-keeping procedures
- Ability to work independently and as part of a team
Accomplishments
- Graduated top 10% of my class because of my high GPA throughout 2009-2012
- Received a community service,innovation and leadership award at Francis Tuttle for making a positive impact on society, introducing new ideas that positively impacted the program as well as consistently demonstrated strong leadership skills while inspiring others.
Timeline
Remote Assistant
Jacob & Sons Laborer and Hauling
08.2023 - 08.2024
Administrative Assistant-Remote
Standard Parking
07.2020 - 03.2023
Credit Card Collection Agent
GC Services
01.2017 - 03.2020
Credit Specialist/Customer Service Representative
OU Medical Center Edmond
06.2014 - 10.2016
Customer Service Representative/Insurance Claims Specialist
Reserve National Insurance
02.2012 - 06.2014
Some College (No Degree) - Business Administration
University of Oklahoma
Medical Billing And Coding
Francis Tuttle Technology Center - Rockwell
High School Diploma -
Millwood High School
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